Full Time Teller - Sheyenne32

Bell Bank; West Fargo (ND, MN); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Healthcare benefits

Employee stock ownership program

401(k) with profit-sharing

Job summary

Bell Bank is hiring a Teller to serve customers with courteous, accurate transactions and to promote Bell Bank services in Fargo/North Dakota region. You will handle routine teller duties, maintain a neat workspace, and protect customer information while supporting branch goals.

We value high school diploma, 1-2 years of customer experience, and familiarity with Microsoft Office. The role requires flexibility to work mornings, evenings, and Saturdays, with opportunities in various branch

Qualifications

• High school diploma or GED required.
• 1-2 years of customer experience preferred.
• Experience using Microsoft products preferred.

Responsibilities

• Delivers exceptional customer service by engaging with customers in a professional, friendly, and efficient manner.
• Accurately processes financial transactions, fulfilling customer requests in a timely manner to ensure the highest customer satisfaction.
• Addresses customer issues and grievances as able; escalates complex issues to ensure accurate resolution.
• Produces high quality technical work with strong attention to detail, ensuring accuracy with minimal errors.
• Knows Bell Bank services and refers customers to appropriate personnel as needed.
• Maintains a clean, professional environment around tills and customer areas.
• Maintains security and confidentiality of personal customer information.
• Completes annual trainings including departmental, security, and banking regulation trainings.

Skills

Customer service

Cash handling

Communication

Time management

Microsoft Office

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Job description

Responsibilities

The Teller represents Bell Bank to our customers in a courteous and professional manner and provides prompt, efficient, and accurate service in the processing of teller transactions in accordance with established policies and procedures.

Teller Duties:

• Delivers exceptional customer service by engaging with customers in a professional, friendly, and efficient manner. Maintains a positive and welcoming environment, ensuring each customer interaction enhances their overall banking experience.
• Accurately processes financial transactions, fulfilling customer requests in a timely manner to ensure the highest customer satisfaction.
• Addresses customer issues and grievances as able. Escalates complex customer issues and seeks guidance when necessary to ensure accurate resolution and compliance with policies.
• Produces high quality technical work with strong attention to detail, ensuring accuracy with minimal errors.
• Knows what services Bell Bank offers and seeks opportunities to refer customers and/or non-customers to appropriate personnel/teams.
• Assists in creating a clean and professional environment by maintaining neat, uncluttered tills, teller lines, and customer areas.
• Maintains security and confidentiality of personal customer information.
• Completes annual trainings, including:
• Departmental trainings
• Security trainings
• Banking regulation trainings

Bell Bank Culture, Policy and Accountability Standards:

• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Education, Experience, and Other Expectations

• High school diploma or GED required
• 1-2 years of customer experience preferred
• Experience using Microsoft products: Outlook, Word, Excel, preferred

Knowledge, Skills, and Abilities

• Bookkeeping, calculator, and keyboarding skills.
• Good communication, listening, and social skills
• Timeliness and reliability.
• Ability to be flexible, prioritize tasks, and stay poised under pressure.
• Ability to work flexible hours to include mornings, evenings, and Saturdays (branch specific) as scheduled.
• Flex Teller must be flexible in schedule and have ability to commute to any location within a specific region as needed.
• Part Time Teller must work a set minimum number of hours per week, as determined by the branch leadership.

Company Information

If you like to work with people in a family atmosphere, enjoy great benefits and provide unequaled personal service to every customer, consider a career with Bell Bank.

Bell Bank was founded in 1966 and is headquartered in Fargo, North Dakota. It is the largest family-and employee-owned bank in the upper Midwest, and one of the largest in the nation, with assets of more than $14 billion. Bell Bank has full-service banking locations in North Dakota, Minnesota and Arizona. Bell has empowered more than $30 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need.

Bell Bank has been recognized as a top workplace by American Banker, Forbes and Fortune. If you want to work for an established, growing, forward-looking organization with world-class employees, this is the place for you. Let Bell Bank be your destination workplace.

Bell's Values:

As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:

• Promoting and sustaining our family atmosphere.
• Providing unequaled personal service to each and every customer.
• Paying it forward

Our Bottom Line:

Happy Employees! Happy Customers!

In addition to salary, Bell Bank offers a comprehensive benefits package including, healthcare, (medical, dental, vision) employee stock ownership program, and 401(k) contribution and profit-sharing plan. All benefits are subject to eligibility requirements.

Bell Bank

Equal Opportunity Employer