Check Payments Specialist

BELL BANK

Fargo (ND)

On-site

USD 42,000 - 61,000

Full time

5 days ago

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Benefits offered by this job

Healthcare benefits

Employee stock ownership program

401(k) contribution and profit-sharing

Job summary

Bell Bank in Fargo, ND is seeking a detail-oriented check processing professional to support Day 2 operations, including posting corrections, NSF handling, and returned items processing.

The role emphasizes accuracy, timely responses, and collaboration with other teams to ensure customer satisfaction and operational efficiency at Bell Bank.

Qualifications

Associate’s Degree in accounting or business.
0-2 years of experience in bank operations or check processing preferred.
Work flexible hours to support department needs, including after hours and weekends, if necessary.

Responsibilities

Process Day 2 check operations tasks including non-posted items and returns.
Validate NSF submissions within the required 24-hour window.
Process incoming returned deposited items and chargebacks promptly.
Balance returned item and chargeback information daily.
Provide photocopies of items and transactions on request.
Research posting information and corrections for customers and internal teams.
Resolve cash-letter discrepancies using Check 21 adjustments.
Research and fix errors on customer accounts promptly.
Generate and mail customer proof corrections timely.
Handle on-us check retention per Bell Bank policy.

Skills

Verbal communication

Written communication

Organizational skills

Research skills

Analytical skills

Problem-solving

Multi-tasking

MS Office / Windows

Education

Associate’s Degree in accounting or business

Tools

Windows

Microsoft Office

Job description

This position is responsible for Day 2 functions of check operations processing, including, but not limited to, the daily processing of all returned items, returned deposited items, resolving non-posted items, check adjustments, research/copy retrieval request completion, check retention and other storage management, check disputes, POD variance resolution, and other functions as assigned to check processing.

Responsibilities

Process non-posted items from previous day’s posting and complete process to post correctly to customer and internal accounts in a timely manner.
Validate electronic submission of NSF and other return items to meet the required 24-hour requirement.
Process incoming returned deposited items and charge back to appropriate account in a timely manner.
Ensure NSF and chargeback notices are processed accurately and in a timely manner.
Balance returned item and chargeback information daily.
Provide photocopies of items, transactions and statements for customers and business partners upon request.
Research customer and internal requests for posting or transaction information, or for corrections.
Research and adjust any cash letter discrepancies using Check 21 adjustments processes.
Research and adjust any errors on customer accounts in a timely manner.
Process the notice generation and mailing of customer proof corrections in a timely manner.
Handle on-us check retention according to Bell Bank retention policy.
Monitor department supplies inventory and ensure proper supplies are obtained in a timely manner.
Provide subject matter expertise for company projects.
Ensure functional procedures are current and up-to-date compared to daily processes.
Resolve processing issues by contacting appropriate vendors when necessary to maintain timelines.
Participate in project meetings and work on assigned projects.
Provide courteous, accurate, and prompt assistance to coworkers or customers regarding their accounts.
Follow established policies and procedures, accurately and efficiently to meet team quality standards.
Continually review daily workflow looking for improvements in production processing.
Analyze and resolve technical problems quickly in a demanding environment while working with minimal supervision.
Re-scan rejected items as needed for job balancing.

Bell Bank Culture, Policy and Accountability Standards

Know and live Bell Bank’s values, bottom line, customer service standards, Golden Rules, and LOCBUTN by building personal connections with customers and employees and using their names as often as possible.
Conduct activities consistent with established Bell Bank policies, procedures and systems, the Code of Conduct, the Bank Secrecy Act and all applicable state and federal laws and regulations.
All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
Prompt and reliable attendance.
Perform other duties as assigned.

Education, Experience, and Other Expectations

Associate’s Degree in accounting or business.
0-2 years of experience in bank operations or check processing preferred.
Work flexible hours to support the department needs to include after hours and weekends, if necessary.

Knowledge, Skills, and Abilities

Excellent verbal and written communication skills.
Strong organizational, research, analytical and problem-solving skills.
Ability to multi-task and meet specific deadlines in a fast-paced environment
Knowledge of and proficiency in using personal computers and related software programs including, but not limited to, Windows and Microsoft Office.