Full-Time Teller

Northwest Bank; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Full-Time Teller to join their retail network team in Pittsburgh. This role is essential for delivering exceptional customer service, processing transactions, and identifying financial needs for referrals. You will engage directly with customers, ensuring their financial wellness through efficient service and problem resolution. As a key member of the team, you will also participate in educational training and collaborate with colleagues to uphold the bank's standards. If you are passionate about helping others and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Customer service and cash handling experience preferred.
• High school diploma or equivalent is preferred.

Responsibilities

• Provide excellent customer service and process transactions efficiently.
• Balance teller drawer and assist with vault and ATM balancing.

Skills

Customer Service

Cash Handling

Communication Skills

Problem Solving

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Teller Systems

Job description

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Join to apply for the Full-Time Teller role at Northwest Bank

Job Description

Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. They provide excellent customer service by welcoming customers, efficiently processing transactions, resolving problems, offering educational services, and uncovering financial needs for referrals to the appropriate line of business.

Description

Northwest Tellers are key members of our retail team, engaging directly with customers to deliver exceptional service, process transactions, resolve issues, and identify financial needs for potential referrals.

Essential Functions

1. Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to sales performance.
2. Assist customers with questions, problem resolution, and needs, proactively engaging to understand and inform about products/services, and referring complex requests to appropriate team members.
3. Engage with and greet customers, taking ownership of resolving issues or concerns.
4. Balance teller drawer daily, participate in meetings, and assist with vault, ATM, and device balancing as needed.
5. Deliver the North(west) star experience, championing customer’s financial wellness through exceptional service in person, over the phone, and via email.
6. Exhibit our 5 Culture Promises through your service.
7. Complete assigned educational training and self-educate using bank-designed programs.
8. Maintain general knowledge of office systems, bank products, services, and digital offerings.
9. Adhere to all security and dual control processes.
10. Participate in branch opening and closing tasks as needed.
11. Follow compliance, risk, and operational procedures to protect the bank.
12. Work collaboratively with colleagues, demonstrating professionalism and supporting management.
13. Work evening hours and weekends as scheduled or necessary.
14. Ensure compliance with policies, procedures, and regulations.
15. Navigate Microsoft Office and department-specific applications efficiently.
16. Work effectively as part of a team and with on-site equipment.

Knowledge, Skills, & Abilities

1. Establish effective working relationships and participate in problem-solving and decision-making.
2. Communicate ideas clearly and concisely, both orally and in writing.
3. Actively listen and share information openly.
4. Set and monitor goals, manage resources effectively.
5. Exercise good judgment and make sound decisions.
6. Possess knowledge of computers and teller systems.

Qualifications

To perform this job successfully, candidates should meet the following requirements:

Education

• High School Diploma or equivalent preferred

Work Experience

• Customer service experience preferred
• Cash handling experience preferred
• Banking and/or retail experience preferred

All applicants will be screened; only those most closely matching the qualifications will be contacted. You can check your application status by logging into your account. We appreciate your interest!

Northwest is an equal opportunity employer, committed to creating an inclusive environment for all employees.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Banking

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