Full Time Table Games Dealer - Dual Rate Floor Supervisor

Hard Rock Hotel Cancun; Immokalee (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

Health and wellness programs

Job summary

Hard Rock Hotel Cancun is seeking a Full Time Table Games Dealer - Dual Rate Floor Supervisor to ensure an exciting and entertaining environment for customers. The ideal candidate will focus on delivering top-notch customer service, ensuring compliance with gaming policies, and maintaining a professional environment.

The role involves handling game operations and ensuring customer satisfaction while adhering to company protocols. This dynamic position requires individuals who can thrive in a high-energy setting and handle various responsibilities associated with gaming supervision.

Qualifications

• Must create an entertaining environment for customers.
• Responsible for knowing all game policies and procedures.
• Ability to maintain confidentiality of sensitive information.

Responsibilities

• Create a fun-filled and exciting atmosphere for guests.
• Ensure customer satisfaction at assigned game tables.
• Comply with all company policies and gaming regulations.

Skills

Customer service skills

Knowledge of gaming policies and procedures

Ability to handle cash

Job description

## Full Time Table Games Dealer - Dual Rate Floor SupervisorApplylocations: Seminole Casino Hotel Immokaleetime type: Full timeposted on: Posted Todayjob requisition id: R6980Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits**Job Description:*** Creates and ensures a fun-filled, entertaining and exciting environment* Offers the highest possible level of customer service resulting in maximum level of customer enjoyment and return play* Responsible for knowing all policies & procedures for the specific game you are dealing* Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as morale* Promotes positive public relations and creates an enjoyable atmosphere for all customers* Ensures the protection of customer’s rewards and credit lines* Complies with all departmental and company policies including Seminole Gaming’s business ethics guidelines* Conducts the assigned game with respect to Seminole Gaming’s compliance, regulations and procedures* Responsible for customer satisfaction and enjoyment on a particular assigned table game* Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations* Maintains confidentiality of all Seminole Gaming’s proprietary information including business processes, customer lists, marketing plans and other confidential information.**WORK ENVIRONMENT*** While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift.* Will also regularly: speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side.* Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens.* Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs.* Will regularly bend, stoop, kneel, and twist at the waist. May occasionally be exposed to bodily fluids, pet or service animals, and strong odors.* Will regularly be exposed to tobacco and other second hand smoke.* May occasionally use de-escalation techniques to resolve customer conflict.* Will be required to assist in customer evacuation in case of emergency.**CLOSING**The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:* Credit Check* Criminal Background Check* Drug Screen**DISCLAIMER**While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).