Full Time Store Supervisor - Washington Square - Tigard, OR

Rainfall Ventures; Portland (OR); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Salary plus bonus potential

Medical, vision, dental insurance

Employee discount

401k program

Paid Time Off

Tuition reimbursement after tenure

Referral program

And more

Job summary

Casper is seeking a Store Supervisor to lead day-to-day store operations and the sales team, working closely with the Store Manager and Associate Manager. You will model exceptional customer service, drive sales, and ensure brand standards are maintained on the shop floor.

The role requires 1–2 years of people-leader experience in retail or similar settings, with at least 3+ years in customer-facing roles. A fast-paced, entrepreneurial mindset and a focus on process improvement are essential.

Qualifications

• 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry.
• 3+ years in a customer-facing role with a track record of service excellence.
• Strong communication skills and ability to influence through collaboration.
• Comfort with fast-paced, entrepreneurial environments and experimentation.

Responsibilities

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager.
• Lead and advise the sales floor team with a goal-driven approach.
• Uphold visual brand standards and safe working conditions.
• Maintain product and systems knowledge to train the team.
• Improve store operations and overall customer experience.
• Coordinate product promotions with Casper HQ and manage inventory awareness.

Skills

Leadership in retail

Exceptional communication

Customer service

Problem solving

Team development

Financial awareness

Store operations

Job description

Looking for a job to get you out of bed?

Casper (Casper.com) believes everyone should sleep better. That’s why we obsess over designing sleep products that actually make a difference—from the littlest dreamers and beyond. Including mattresses, pillows, and bedding, our entire collection is dreamed up and engineered in-house by our product and design teams. Sleepers can shop online, visit one of our 40+ retail locations across the United States, or find us through a growing network of trusted retail partners.

Nuts and Bolts

We are looking for a naturally charismatic leader with exceptional service and sales acumen to be a Store Supervisor. You will help oversee day-to-day operations of the store alongside the Store Manager and Associate Manager. As part of the leadership team, you will lead by example on the sales floor and ensure smooth store operations. You will help benchmark Casper's offline experience by nurturing a customer centric and consultative sales culture.

When you’re not catching zzz’s, this is what you’ll do…

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance
• Help lead and advise associate team on sales floor with goal driven approach
• Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement
• Maintain training standards on the sales floor; ensure the team has both product and systems expertise
• Help find ways to improve store operations and to improve overall customer experience
• Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ
• Oversee inventory management. Inform all associates of product levels & shortages and assist leadership team in cycle counts and replenishment process
• Help Casper reinvent retail by creating unique, optimal retail experiences
• Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback

Our dream candidate is/has...

• 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environments
• Deep and demonstrated understanding of service excellence in a consumer environment
• Outstanding communication skills with a knack for building consensus via influence
• Naturally curious and a solves problems with grace and optimism
• Financial management experience preferred
• The desire to work in a fast paced, entrepreneurial environment – understands the importance of experimentation and iteration
• Hours expectation: minimum of 40 hours per week including weekends, based on business needs. There may be times when you are required to be in the store alone.
• Ability to move boxes weighing up to 150 lbs and be on your feet all day

The syrup on your waffles

• Salary as well as monthly bonus potential
• Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)
• Employee Discount to use on whatever you like! (with a few exceptions)
• Participation in our 401k program
• Paid Time Off with increases after tenure milestones
• Dreaming of your next degree? After one year of service, we’ll help make that dream a little easier with tuition reimbursement.
• Incentivized Referral Program
• … and more!

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!

As part of our hiring process, employment offers are contingent on the successful completion of a background check and drug screening, where permitted by law.