Full Time Store Supervisor - The Shops at Chestnut Hill - Chestnut Hill, MA

Casper; Georgia; On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Monthly bonus

Medical insurance

Vision insurance

Dental insurance

Employee discount

401k program

Paid time off

Tuition reimbursement

Referral program

Job summary

Casper seeks a Store Supervisor to lead day-to-day store operations and to act as a key support to the Store Manager. You will drive a customer-centric and consultative sales culture on the shop floor, ensuring adherence to brand standards and effective execution of promotions.

You will mentor associates, maintain product knowledge, and strive for operational excellence. The role requires flexibility, a strong work ethic, and a passion for delivering outstanding guest experiences.

Qualifications

• Experience leading people in retail or customer-facing environments.
• Strong track record of motivating teams and driving results.
• Commitment to service excellence and customer satisfaction.

Responsibilities

• Step in for Store Manager when needed and manage store operations.
• Guide and support sales associates on floor selling and targets.
• Model ownership culture and drive continuous improvement.
• Maintain product knowledge and systems expertise on the floor.
• Identify ways to enhance store operations and customer experience.
• Coordinate product and promotion execution with Casper HQ.
• Oversee inventory counts and replenishment with the team.
• Contribute to Casper’s reinvented retail experience and messaging.

Skills

People leadership

Leadership

Service excellence

Communication

Curiosity

Financial management

Entrepreneurial spirit

Job description

Looking for a job to get you out of bed?

Casper (Casper.com) believes everyone should sleep better. That’s why we obsess over designing sleep products that actually make a difference—from the littlest dreamers and beyond. Including mattresses, pillows, and bedding, our entire collection is dreamed up and engineered in-house by our product and design teams. Sleepers can shop online, visit one of our 40+ retail locations across the United States, or find us through a growing network of trusted retail partners.

Nuts and Bolts

We are looking for a naturally charismatic leader with exceptional service and sales acumen to be a Store Supervisor. You will help oversee day-to-day operations of the store alongside the Store Manager and Associate Manager. As part of the leadership team, you will lead by example on the sales floor and ensure smooth store operations. You will help benchmark Casper's offline experience by nurturing a customer centric and consultative sales culture.

When you’re not catching zzz’s, this is what you’ll do...

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance
• Help lead and advise associate team on sales floor with goal driven approach
• Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement
• Maintain training standards on the sales floor; ensure the team has both product and systems expertise
• Help find ways to improve store operations and to improve overall customer experience
• Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ
• Oversee inventory management. Inform all associates of product levels & shortages and assist leadership team in cycle counts and replenishment process
• Help Casper reinvent retail by creating unique, optimal retail experiences
• Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback

Our dream candidate is/has...

• 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environments
• Deep and demonstrated understanding of service excellence in a consumer environment
• Outstanding communication skills with a knack for building consensus via influence
• Naturally curious and a solves problems with grace and optimism
• Financial management experience preferred
• The desire to work in a fast paced, entrepreneurial environment – understands the importance of experimentation and iteration
• Hours expectation: minimum of 40 hours per week including weekends, based on business needs. There may be times when you are required to be in the store alone.
• Ability to move boxes weighing up to 150 lbs and be on your feet all day

The syrup on your waffles

• Salary as well as monthly bonus potential
• Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)
• Employee Discount to use on whatever you like! (with a few exceptions)
• Participation in our 401k program
• Paid Time Off with increases after tenure milestones
• Dreaming of your next degree? After one year of service, we’ll help make that dream a little easier with tuition reimbursement.
• Incentivized Referral Program
• ... and more!

Hourly Base Compensation Range: $17.50-21.50 USD

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!

As part of our hiring process, employment offers are contingent on the successful completion of a background check and drug screening, where permitted by law.