Full Time Store Supervisor - Menlo Park - Edison, NJ

Casper; Edison (NJ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Monthly bonus potential

Health insurance

Employee discount

401k program

Paid Time Off

Tuition reimbursement after 1 year

Referral program

Job summary

Casper is seeking a Store Supervisor to help oversee day-to-day store operations, lead the sales floor, and nurture a customer-centric, consultative sales culture. You’ll act as the on-site leader in the absence of the Store Manager, train staff on products and systems, and push enhancements to operations and the customer experience.

1–2 years of people leadership in retail and 3+ years in a customer-facing role are required.

Qualifications

• 1-2 years as a people leader in retail with 3+ years in customer-facing roles.
• Exceptional leadership for attracting, developing, and motivating top talent.
• Strong service excellence in a consumer environment.
• Excellent communication and influence to build consensus.

Responsibilities

• Take on store leadership in the manager's absence, including opening/closing and maintaining brand standards.
• Guide and advise the sales floor team toward a goal-driven approach.
• Lead by example to foster ownership, continuous improvement, and goal achievement.
• Maintain training standards with product and systems knowledge.
• Identify opportunities to improve store operations and customer experience.
• Coordinate product and promotion schedules with Casper HQ and casper.com
• Oversee inventory management, communicate product levels, and assist with cycle counts.
• Help Casper reinvent retail by creating unique, optimal experiences.
• Be an ambassador of Casper's values with strong customer experiences and feedback.

Skills

People leadership

Retail

Customer service

Communication

Tools

POS systems

Job description

Looking for a job to get you out of bed?

Casper (Casper.com) believes everyone should sleep better. That’s why we obsess over designing sleep products that actually make a difference—from the littlest dreamers and beyond. Including mattresses, pillows, and bedding, our entire collection is dreamed up and engineered in-house by our product and design teams. Sleepers can shop online, visit one of our 40+ retail locations across the United States, or find us through a growing network of trusted retail partners.

Nuts and Bolts

We are looking for a naturally charismatic leader with exceptional service and sales acumen to be a Store Supervisor. You will help oversee day-to-day operations of the store alongside the Store Manager and Associate Manager. As part of the leadership team, you will lead by example on the sales floor and ensure smooth store operations. You will help benchmark Casper's offline experience by nurturing a customer centric and consultative sales culture.

When you’re not catching zzz’s, this is what you’ll do…

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance


• Help lead and advise associate team on sales floor with goal driven approach


• Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement


• Maintain training standards on the sales floor; ensure the team has both product and systems expertise


• Help find ways to improve store operations and to improve overall customer experience


• Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ


• Oversee inventory management. Inform all associates of product levels & shortages and assist leadership team in cycle counts and replenishment process


• Help Casper reinvent retail by creating unique, optimal retail experiences


• Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback

Our dream candidate is/has...

• 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role


• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environments


• Deep and demonstrated understanding of service excellence in a consumer environment


• Outstanding communication skills with a knack for building consensus via influence


• Naturally curious and a solves problems with grace and optimism


• Financial management experience preferred


• The desire to work in a fast paced, entrepreneurial environment – understands the importance of experimentation and iteration


• Hours expectation: minimum of 40 hours per week including weekends, based on business needs. There may be times when you are required to be in the store alone.


• Ability to move boxes weighing up to 150 lbs and be on your feet all day

The syrup on your waffles

• Salary as well as monthly bonus potential


• Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)


• Employee Discount to use on whatever you like! (with a few exceptions)


• Participation in our 401k program


• Paid Time Off with increases after tenure milestones


• Dreaming of your next degree? After one year of service, we’ll help make that dream a little easier with tuition reimbursement.


• Incentivized Referral Program


• … and more!

Hourly Base Compensation Range: $17.50-19.50 USD

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!

As part of our hiring process, employment offers are contingent on the successful completion of a background check and drug screening, where permitted by law.