Full Time - Store Production Supervisor

The Salvation Army USA Central Territory; Walled Lake (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization dedicated to making a difference in the community as a Store Processing Supervisor. In this vital role, you will lead a team in achieving production and sales goals while ensuring quality control and a positive shopping experience for customers. Your leadership will help maintain efficient workflows and enhance donor and shopper relations. If you're passionate about retail and eager to contribute to a meaningful mission, this position is perfect for you.

Qualifications

• Experience in retail sales or thrift store operations preferred.
• Strong leadership skills to manage production teams effectively.

Responsibilities

• Oversee daily tasks and ensure quality control in production.
• Train new team members and track production metrics.

Skills

Retail sales production

Team leadership

Quality control

Inventory control

Education

High School Diploma

Job description

About The Salvation Army

The Salvation Army is an international movement and part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Our thrift stores play a vital role in funding our Adult Rehabilitation Centers and providing affordable shopping options to our neighbors.

About the Role

Join our team in "Doing the Most Good" as a Store Processing Supervisor. In this key operational role, you'll oversee the production process and personnel with a focus on meeting established production and sales goals. You'll ensure quality control, maintain efficient workflows, and contribute to creating an excellent shopping experience for our customers.

Key Responsibilities

Production & Team Leadership

* Direct and ensure completion of daily tasks for production team members, including workspace maintenance

* Train new team members on production expectations and processes

* Perform quality control inspections to ensure only the best products reach the sales floor

* Track and report production metrics at scheduled intervals

* Implement strategies to meet product acquisition, production, and sales goals

* Manage product rotation and inventory control processes

Operations & Quality Control

* Maintain organized workspaces and prepare for next-day production

* Support store maintenance and safety protocols

* Place and coordinate supply orders for processing needs

* Implement product control procedures to prevent shrinkage

* Monitor and control property, utility, and supply usage

Customer & Team Relations

* Seek ways to improve donor and shopper experiences

* Support management in fostering positive understanding of policies and procedures

* Communicate effectively with store management regarding operations

* Direct complaints and concerns appropriately to management

Preferred

* Retail sales production and/or thrift store experience

Physical Requirements

* Regular standing, walking, and manual dexterity

* Ability to lift/move up to 50 pounds regularly

* Occasional lifting up to 100 pounds

* Capability to climb, balance, stoop, kneel, or crouch as needed

* Clear vision (close and distance) with ability to adjust focus

Schedule Requirements

* Flexibility to work weekends and evening hours

* Available for occasional travel to various locations for work or training

Working Environment

* Store environment with quiet to moderate noise level

* May experience temperature fluctuations based on weather

* Some exposure to dust

* Extended periods of standing possible

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.