Full Time - Store Production Supervisor

The Salvation Army USA Central Territory; Walled Lake (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

The Salvation Army USA Central Territory is seeking a Store Processing Supervisor in Michigan to oversee production operations and lead staff toward meeting daily production and sales goals. You will ensure quality control, maintain efficient workflows, and contribute to delivering a positive shopping experience.

Responsibilities include directing production tasks, training new team members, managing inventory and product rotation, and coordinating supply orders while upholding safety standards

Qualifications

• Oversee production processes and lead a production team to meet daily goals.
• Train new staff on production expectations and safety procedures.
• Maintain quality control to ensure only saleable products reach the floor.

Responsibilities

• Direct daily production tasks and oversee the processing team.
• Train new team members on production expectations and processes.
• Perform quality control inspections to ensure saleable products are prepared for the floor.
• Track and report production metrics at scheduled intervals.
• Coordinate supply orders and manage rotation and inventory.
• Support store maintenance, safety protocols, and shrinkage control.
• Enhance donor and shopper experiences through operations.

Skills

Team leadership

Quality control

Inventory control

Customer service

Communication

Job description

About The Salvation Army

The Salvation Army is an international movement and part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Our thrift stores play a vital role in funding our Adult Rehabilitation Centers and providing affordable shopping options to our neighbors.

About the Role

Join our team in "Doing the Most Good" as a Store Processing Supervisor. In this key operational role, you\'ll oversee the production process and personnel with a focus on meeting established production and sales goals. You\'ll ensure quality control, maintain efficient workflows, and contribute to creating an excellent shopping experience for our customers.

Key Responsibilities

• Production & Team Leadership
  • Direct and ensure completion of daily tasks for production team members, including workspace maintenance
  • Train new team members on production expectations and processes
  • Perform quality control inspections to ensure only the best products reach the sales floor
  • Track and report production metrics at scheduled intervals
  • Implement strategies to meet product acquisition, production, and sales goals
  • Manage product rotation and inventory control processes
• Operations & Quality Control
  • Maintain organized workspaces and prepare for next-day production
  • Support store maintenance and safety protocols
  • Place and coordinate supply orders for processing needs
  • Implement product control procedures to prevent shrinkage
  • Monitor and control property, utility, and supply usage
• Customer & Team Relations
  • Seek ways to improve donor and shopper experiences
  • Support management in fostering positive understanding of policies and procedures
  • Communicate effectively with store management regarding operations
  • Direct complaints and concerns appropriately to management

Preferred

• Retail sales production and/or thrift store experience

Physical Requirements

• Regular standing, walking, and manual dexterity
• Ability to lift/move up to 50 pounds regularly
• Occasional lifting up to 100 pounds
• Capability to climb, balance, stoop, kneel, or crouch as needed
• Clear vision (close and distance) with ability to adjust focus

Schedule Requirements

• Flexibility to work weekends and evening hours
• Available for occasional travel to various locations for work or training

Working Environment

• Store environment with quiet to moderate noise level
• May experience temperature fluctuations based on weather
• Some exposure to dust
• Extended periods of standing possible

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.