Full-Time Store Manager

89th & Madison; Tilton (NH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive medical, vision, and...

Generous Paid Time Off (PTO)

Sick Day allowance

Employee Discounts

Employee Wellness programs

Monthly Bonus incentives

Two weekends off each month

401(K) retirement plans

Flexible Spending Accounts (FSA)

Pre-Tax commuter benefits

Job summary

89th & Madison is seeking a Store Manager to oversee daily store operations, develop and execute a sales strategy, and ensure an exceptional customer experience. You will lead the store team, manage payroll, scheduling, and visual merchandising while aligning with company values and KPIs.

The role requires at least one year of retail management experience, strong leadership, and excellent communication. Visual merchandising, POS proficiency, and a commitment to loss prevention are essential.

Qualifications

• Minimum one year experience in retail management, knowledge of local market and clientele a plus
• Multi-Lingual a plus
• Full understanding of specialty retail, including business development, visual merchandising and store operations
• Computer skills to include operation of retail point of sale system, Word, Excel and email
• Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs
• Strong leadership critical thinking and problem-solving skills. Delegate responsibility and work to the staff.
• Demonstrate strong verbal and written communication skills allowing for communication of the company’s goals and objectives
• A positive, outgoing, high energy personality that is entrepreneurial, who is sales focused and takes full ownership of the store’s business at all levels
• A mentor and leader to staff and peers. Developing individual’s strengths and identifying opportunities.
• A trainer able to teach skills in customer service, selling, and operations

Responsibilities

• Achieve and exceed productivity and sales plan expectations
• Improve profitability by managing controllable expenses such as payroll, supplies and shrinkage
• Set an example of exceptional customer service by leading sales efforts on the selling floor
• Teach and monitor each associate on store operations and policies & procedures
• Recruit, train, motivate and retain quality sales associates.
• Set goals and manage to expectations by clearly communicating to the staff the metrics by which success is measured in each area of the business
• Meet monthly with each associate to discuss performance by reviewing productivity vs. goals. Coach and provide suggestions for improvement as necessary and address with progressive documentation as required.
• Maintain a high level of visual merchandising and housekeeping standards
• Perform daily paperwork reconciliation and other operational tasks
• Protect store assets and inventory. Reconcile inventory to identify and reduce shrinkage.
• Implement company policies and procedures

Skills

Retail management

Leadership

Customer service

Sales

Communication skills

Visual merchandising

Store operations

POS system

Word / Excel

Bilingual

Tools

POS system

Microsoft Word

Microsoft Excel

Email

Job description

The Store Manager is responsible for overseeing the general operations of the store, creating, and implementing a store sales strategy to maximize sales, and providing a wonderful & cheerful customer experience to all customers. In addition, he/she will manage the store team and help align associates around our corporate values/mission. In addition to operational responsibilities such as opening/closing, inventory management, loss prevention, payroll & scheduling, and visual merchandising, the Store Manager will be responsible for achieving store objectives, maintaining KPIs, developing the team, and ensuring adherence to all company policies & procedures.The Store Manager will be expected to model effective sales techniques and manage the customer experience on the salesfloor.

Responsibilities:

• Achieve and exceed productivity and sales plan expectations

• Improve profitability by managing controllable expenses such as payroll, supplies and shrinkage

• Set an example of exceptional customer service by leading sales efforts on the selling floor

• Teach and monitor each associate on store operations and policies & procedures

• Recruit, train, motivate and retain quality sales associates.

• Set goals and manage to expectations by clearly communicating to the staff the metrics by which success is measured in each area of the business

• Meet monthly with each associate to discuss performance by reviewing productivity vs. goals. Coach and provide suggestions for improvement as necessary and address with progressive documentation as required.

• Maintain a high level of visual merchandising and housekeeping standards

• Perform daily paperwork reconciliation and other operational tasks

• Protect store assets and inventory. Reconcile inventory to identify and reduce shrinkage.

• Implement company policies and procedures

• Minimum one year experience in retail management, knowledge of local market and clientele a plus

• Multi-Lingual a plus

• Full understanding of specialty retail, including business development, visual merchandising and store operations

• Computer skills to include operation of retail point of sale system, Word, Excel and email

• Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs

• Strong leadership critical thinking and problem-solving skills. Delegate responsibility and work to the staff.

• Demonstrate strong verbal and written communication skills allowing for communication of the company’s goals and objectives

• A positive, outgoing, high energy personality that is entrepreneurial, who is sales focused and takes full ownership of the store’s business at all levels

• A mentor and leader to staff and peers. Developing individual’s strengths and identifying opportunities.

• A trainer able to teach skills in customer service, selling, and operations

• Comprehensive medical, vision, and dental benefits.

• Generous Paid Time Off (PTO) for personal and vacation days.

• Sick Day allowance for unforeseen health needs.

• Attractive Discounts on products.

• Employee Wellness programs to promote a healthy work-life balance.

• Monthly Bonus incentives to recognize and reward outstanding performance.

• Enjoy two weekends off each month for enhanced work-life balance.

• Access to 401(K) retirement plans, Flexible Spending Accounts (FSA), and Pre-Tax commuter benefits.