Technician

Keffer Automotive Group; Mooresville (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Keffer Automotive Group located in Mooresville, North Carolina, is seeking a dedicated individual who can ensure customer satisfaction and uphold company standards. Candidates should possess excellent communication skills and a professional appearance.

The role involves interacting with customers, maintaining a clean work area, and completing repairs on time while following factory specifications. Adherence to company policies and a strong commitment to personal performance goals are essential.

Qualifications

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Responsibilities

• Devote oneself to ensuring customer satisfaction.
• Maintain a follow-up system for projects.
• Interact well with others and be a positive influence.
• Submit parts requests promptly.
• Maintain a clean and organized work area.

Skills

Excellent communication skills

Ability to read and comprehend instructions

Professional personal appearance

Ability to meet production and quality standards

Job description

QualificationsOther

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Physical Requirements

• Surroundings: spend time indoors in air‑conditioned areas.
• Sitting: on a regular basis.
• Standing: on a regular basis.
• Walking: on a regular basis.
• Bending, twisting and/or stooping: on a regular basis.
• Kneeling and/or squatting: on a regular basis.
• Lifting: over 50 lbs on a regular basis.
• Reaching and/or lifting overhead: on a regular basis.
• Climbing: stairs.
• Repetitive hand/finger movement: on a regular basis.
• Grasping/grabbing with hands: on a regular basis.
• Pushing and pulling: on a regular basis.

Expectations

General Expectations

• Devote oneself to ensuring customer satisfaction.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow‑up system that encourages follow through with assigned projects.
• Establish personal performance goals that align with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state, and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non‑disclosure and confidentiality policies and agreements.
• Work evening, weekend, and holiday work hours as required.

Job-Specific Expectations

• Make 100 % productivity the goal and keep as close to that as possible.
• Use factory specifications as the standard in all repair, service, and customization work.
• Provide excellent customer service for all customers, external and internal, specifically offering dependable vehicle service.
• Receive service assignments from the service writer or service manager.
• Have the repair work finished within the allotted time; set goals, develop skills, and constantly increase efficiency skill level.
• Submit your request parts as soon as it is determined what is required for a particular job.
• Keep the service writer or service manager informed of any supplemental work that may be required or any delays to estimated completion time so the customer can receive up‑to‑date information.
• Aid service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction.
• Maintain a clean, efficient work area and assist in keeping the shop neat and organized.
• Make sure the proper paperwork is completed and filed after every job completion.
• Keep your technical qualifications current by finishing any required training programs.
• Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off.
• Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work, complete it quickly, correctly, and cheerfully.