Full Time Service Manager

Trek Bikes; Grosse Pointe Woods (MI); Sur place; USD 30 000 - 37 000; Plein temps

Avantages offerts par ce poste

Flexible and fun company culture

Competitive health care

PPO & HDHP medical plan options

Dental insurance

Vision insurance

Flexible Spending Accounts (FSA)

Free life insurance & optional term

Competitive vacation package

401(k) with match and ESOP

12 weeks of maternity leave with 100%

Paid company holidays

Tuition Reimbursement up to $15,000

Employee discounts on all product

Deep partner retail discounts

Résumé du poste

Trek Store Grosse Pointe Woods is seeking a dedicated Full-Time Service Manager to lead our Service Center operations with energy and a customer-first mindset. You will oversee workflow, staffing, and KPIs, act as the primary service advisor, and train the team to deliver Trek's signature hospitality.

Expect an engaged work environment with strong growth opportunities and a focus on excellence in service. You will be challenged to develop your employees, optimize service processes, and align

Qualifications

• 3+ years of bicycle service center experience.
• Excellent communication skills.
• Willingness to attend Trek Service classes in Waterloo, WI.
• Ability to plan effectively to anticipate shop needs.

Responsabilités

• Lead store Service Center operations, workflow, staffing, and KPIs.
• Serve as primary service advisor and integrate sales and service.
• Train and develop team members for future leadership.
• Write more than 50% of the service work orders and ensure orders are organized.
• Ensure bikes are built and delivered to the sales floor and customers.

Connaissances

Bicycle service

Team leadership

Customer service

Description du poste

Full Time Service ManagerWe use cookies to make the safest and most effective website possible# Join the Trek Team!## Full Time Service ManagerApply: Grosse Pointe Woods, Michigan: Full time: Posted Yesterday: Trek115875## A bit about usTrek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!## Job LocationTrek Store Grosse Pointe **Summary**## Job DescriptionAs Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountablele for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience. You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues. You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop. This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success. **What you’ll bring to the team** * A positive, pitch-right-in attitude and motivation to help every customer find what they need* Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days* Great leadership skills and the ability to motivate and develop future leaders* Ability to plan effectively and stay a step ahead of your shop’s needs* 3+ years of bicycle service center experience* A commitment to delivering the best possible experience for every customer* An active learning engine and willingness to attend Trek Service classes in Waterloo, WI* Proactive approach to staying up to date on industry changes and trends**Compensation Range**Hourly Rate $22.00 - $27.00**Trek Benefits**• Flexible and fun company culture • Competitive health care • PPO & HDHP medical plan options, Dental insurance, Vision insurance • Flexible Spending Accounts (FSA) • Free life insurance & optional term life insurance • Competitive vacation package • 401(k) with match and Employee Stock Ownership Plans (ESOP) • 12 weeks of maternity leave with 100% pay • Paid company holidays • Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs) • Employee discounts on all product • Deep partner retail discountsWe are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.We are an E-Verify employer.For more information, please click on the following links: E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish