Restaurant & Bar Manager

HEI Hotels & Resorts; Cleveland (OH); On-site; USD 57,000 - 67,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Paid time off

Employee discounts

Life insurance

Short/Long-term disability

Training and development programs

Employee wellness programs

Job summary

HEI Hotels & Resorts is seeking an exceptional Restaurant and Bar Manager for Masa & Agave in Cleveland, OH. You will lead the bar and restaurant teams, curate drink menus, oversee inventory and drive guest satisfaction during busy shifts.

The role requires 2+ years in hospitality leadership, hotel/restaurant experience, and strong people skills. We offer competitive salary, bonus eligibility, comprehensive benefits, and opportunities for growth within a premier hospitality portfolio.

Qualifications

• Requires minimum two years of post-high school education.
• Two+ years of full employment in a related position.
• Hotel/restaurant experience preferred.
• Supervision, management and communication skills required.

Responsibilities

• Direct the day-to-day restaurant and room service operations across meals.
• Lead and motivate the restaurant team, interview, hire, schedule, train and coach staff.
• Implement programs and manage restaurant, room service and outlets to ensure quality and safety.
• Forecast, monitor and control budgets to maximize revenue and control costs.
• Address guest feedback to ensure a quality experience and drive repeat business.
• Develop promotions and manage upkeep and sanitation of outlets.

Skills

Leadership

Communication skills

Time management

Problem solving

Staff training

Hotel operations knowledge

Education

Post-high school education (minimum)

Two+ years of related work experience

Job description

About Us

Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again!

Compensation

Salary Range: $57,000.00 - $67,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? Yes

Overview

We're seeking an exceptional, high-energy Restaurant and Bar Manager at Masa & Agave to assist in the leadership of our vibrant team and deliver unforgettable experiences! As the bar's leader, you'll inspire and manage a dynamic team, curate creative drink menus, and ensure flawless service during busy shifts. You'll oversee inventory, drive sales, optimize performance, and maintain the highest standards of quality and consistency. The ideal candidate is a motivated, people-oriented leader with a passion for hospitality, a flair for creativity, and a proven track record in bar management. If you're ready to thrive in a fast-paced environment and take your career to the next level, we want you on our team! Competitive salary, benefits, and opportunities for growth await.

Essential Duties and Responsibilities

• Direct the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods. Direct the day-to-day operations of the bar operations.
• Manage the people operations in the restaurant in order to attract, retain and motivate the associates; interview, hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
• Implement company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
• Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
• Create, recommend, and implement promotions, displays, buffet presentations and ideas to capture more in house guests and a larger share of the local market.
• Monitor and control the maintenance and sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Minimum two years of post-high school education.
• Two+ years of full employment in a related position.
• Hotel experience preferred.
• Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines. *Supervision, management, and communication skills are required.
• Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make decisions which are generally guided by established policy and procedures.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Able to set priorities, plan, organize, and delegate.
• Written communication skills to be concise, well organized, complete, and clear.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield
• Vision insurance programs through EyeMed
• Vacation, Sick and Holiday programs
• Pet insurance through the ASPCA
• Supplemental, Spousal and Child Life insurance
• Short and Long-Term Disability plans
• 401(k) Savings Plan with matching funds
• Discounts through our 'YouDecide' and Hotel Room Discount programs

Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.