Full Time Self Storage Relief Manager

Socket.dev; Garfield Heights (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Supplemental Insurance

Up to 120 hours PTO annually

401k with company match

Paid Holidays

Job summary

Universal Storage Group in Garfield Heights, OH seeks a reliable Relief Manager to support store operations six days a week. You will greet customers, process rentals, maintain records, and ensure clean, safe facilities while upholding company standards.

Training is provided in three phases by certified trainers, with ongoing development, competitive benefits, healthcare, 401k, and paid holidays. This role offers daily cash handling and customer service variety.

Qualifications

• Valid Driver’s License
• Background Check
• Drug Screen
• Attitude and Aptitude Testing

Responsibilities

• Greeting customers at the facility with a smile and handshake
• Help customers determine unit size and complete rental paperwork
• Perform scheduled facility walk-throughs and lock checks
• Post payments and track past due accounts
• Maintain customer records and records of payments and notes
• Make daily bank deposits and post receipts
• Conduct monthly marketing activities (calls, visits, emails, social posts, events)
• Maintain merchandise for customer purchases
• Clean vacant units and keep grounds, office, and bathrooms clean
• Prepare auction units per procedure and lien laws
• Other duties as needed

Job description

Put your life experience to work for us!

Do you share our CORE Values?

• Whatever It Takes
• Be the Spark!
• Top of Mind, Market & Industry
• Sincere, Approachable & Passionate
• On Target & Goal Oriented
• Honorable With Personal Integrity

Then put them to work for us at Rockside Self Storage. Universal Storage Group is a dynamic, growing, innovative company delivering world class customer service, and offering award-winning training programs, competitive pay, great healthcare and additional benefits, and the opportunity for career growth.

All USG Employees are given a three phase training program with our Certified Trainers on sales, operations, and our use of world-class marketing techniques to deliver Solutions to our clients. Employees also receive ongoing training throughout the year and annually at our Company Meeting.

Self-Storage is a fast-paced environment. Our employees wear many hats: salesperson, customer service rep, cleaning crew, marketer, accounting clerk, cashier, and more! As a USG Relief Manager you will be responsible for:

• Greeting everyone at your facility with a smile and a handshake
• Helping your customers determine the best size unit before each rental
• Completing all paperwork correctly for each rental
• Completing scheduled facility Walk Thru and Lock checks
• Posting all payments made the day of receipt
• Tracking and following up on past due accounts
• Record keeping of all customer records; including but not limited to, payments and notes
• Making DAILY bank deposits and posting receipts as instructed
• Monthly Marketing such as Calls, Visits, Emails, Social Media Postings, and Events
• Maintaining merchandise for customer purchase
• Cleaning vacant units to rentable condition.
• Ensuring grounds, office, and bathrooms are clean and presentable at all times
• Preparing auction units according to procedure and lien laws as needed
• And more……

Our stores are retail and open 6days a week from 9:30am – 6:00pm.

USG full-time employees have access to the following benefits:

• Medical Insurance with Company Contribution
• Dental Insurance
• Vision Insurance
• Supplemental Insurance
• Up to 120 hours PTO annually
• 401k with company match
• Paid Holidays

Candidate Requirements -

Valid Driver’s License

Successfully Complete Background Check

Successfully Complete Drug Screen

Attitude and Aptitude Testing

Physical Demands –

The physical demands described here are representative of these that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employees must be able to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include Distance vision, Peripheral vision, Depth perception, and Ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel, and reach with hands and arms. Employees are frequently required to climb or balance; bend; kneel; crouch; or squat, and talk or hear. Employees are occasionally required to sit for periods of time.

Universal Storage Group is an Equal Opportunity Employer. Nothing in this Job Description should be construed as an offer or guarantee of employment.