Full Time - Sales Specialist - ProServices - Day

Lowe's Companies, Inc.; Wilmington (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Pro Sales Specialist to provide expert guidance to Pro customers in a fast-paced retail environment. This role involves engaging with customers, understanding their project needs, and assisting them in selecting the right materials and supplies. With a focus on customer satisfaction, you will utilize your sales and customer service experience to drive results. Join a company that values community service and supports skilled trades development while enjoying a range of benefits and opportunities for career growth.

Benefits

Performance Bonuses

Top-tier Health Insurance

Tuition Assistance

401(k) Matching

Employee Stock Purchase Program

10% Associate Discount

Trade Skills Development

Qualifications

• 1-2 years of sales experience with the ability to identify customer needs.
• Proficiency with retail technology such as smartphones and tablets.

Responsibilities

• Assist Pro customers in locating and selecting merchandise.
• Utilize CRM to build relationships and enhance customer service.

Skills

Sales Experience

Customer Service

Retail Technology Proficiency

Bilingual Skills

Education

High School Diploma or Equivalent

Tools

CRM Software

Job description

Full Time - Sales Specialist - ProServices - Day

Join to apply for the Full Time - Sales Specialist - ProServices - Day role at Lowe's Companies, Inc.

Overview

Your Impact at Lowe's
As a Pro Sales Specialist, you will guide and consult with Pro customers, helping them find the materials and supplies needed for their building, maintenance, repair, and operational projects across multiple properties and job sites. Your expertise will assist customers in advancing their projects, making this role ideal for those who enjoy helping people and solving problems in a fast-paced environment.

Benefits

Whether seeking a part-time role or a career growth opportunity, Lowe's offers benefits such as:

• Performance bonuses
• Top-tier health insurance options
• Tuition assistance
• Company-matching 401(k) and Employee Stock Purchase Program
• 10% Associate Discount
• Trade skills development through Track to the Trades

More details at https://talent.lowes.com/us/en/benefits.

Daily Responsibilities

Pro Sales Specialists actively move throughout the store or garden center, engaging with Pro customers, discussing project needs, and providing expert advice to ensure customer satisfaction and project success.

Key Responsibilities

• Understand the Pro business to assist in locating, demonstrating, selecting, quoting, and ordering merchandise.
• Coordinate with Lowe's Pro Supply for product ordering and service delivery.
• Inform customers about service, brand, and value benefits of the Fulfillment and Delivery network.
• Utilize CRM to build relationships, streamline processes, and enhance customer service.
• Promote and assist with MVPs Pro rewards, Pro Credit solutions, and the Pro wallet.
• Communicate product, warranty, and program information to customers.
• Cross-train in other store areas to enhance customer service and product knowledge.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent
• 1-2 years sales experience, with ability to identify and sell based on customer needs
• 1-2 years customer service experience, including resolving issues and building relationships
• Ability to sit, bend, stand, move, and lift up to 25 lbs unassisted
• Availability for various shifts, including nights and weekends
• Proficiency with retail technology such as smartphones and tablets
• Legal eligibility to obtain sales-related licensure if required

Preferred Qualifications

• Additional sales or customer service experience with sales goals or metrics
• Experience with entering and submitting sales orders, including special orders
• Relevant professional certifications
• Bilingual skills

Additional Information

Lowe's encourages bilingual, military, and veteran talent to apply. Travel is minimal, mainly for meetings or training. Environmental conditions vary, with exposure to outdoor weather and physical demands such as lifting up to 75 lbs with proper techniques.

About Lowe's

Lowe's Companies, Inc. is a Fortune 50 home improvement retailer with over 1,700 stores and approximately 300,000 employees, committed to community service and supporting skilled trades development. Visit Lowes.com for more information.