Full Time - Sales Specialist - ProServices - Day

Lowe's Companies, Inc.; Seekonk (MA); On-site; USD 50,000 - 100,000; Full time

Job summary

Lowe's is seeking a Full-Time Sales Specialist for the ProServices team to engage with Pro customers, providing expert advice and solutions. In this role, you will assist customers with their project needs while promoting products and services to enhance their business operations. The ideal candidate possesses strong sales and customer service experience and is motivated to meet shifting customer demands in a dynamic retail environment.

Benefits

Bonus opportunities based on sales performance

Health insurance options

Tuition assistance program

Company-matching 401(k)

Employee Stock Purchase Program

10% Associate Discount

Qualifications

• 1-2 years Sales experience identifying and selling products based on customer needs.
• Experience in customer service resolving issues and assisting customers.
• Ability to use retail technology, such as smartphones and tablets.

Responsibilities

• Assist Pro customers by locating, demonstrating, and ordering merchandise.
• Communicate service and brand benefits to customers.
• Utilize CRM to build customer relationships and streamline service.

Skills

Sales expertise

Customer service

Problem-solving

Education

High school diploma or equivalent

Job description

Full Time - Sales Specialist - ProServices - Day

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Your Impact at Lowe's

As a Pro Sales Specialist, you will be a guide and consultant for every Pro customer who walks through our doors. Every single day, Pro Customers are building, maintaining, repairing and operating across multiple properties and job sites with requirements to get the materials and supplies needed to run their business.

Your Impact at Lowe's

As a Pro Sales Specialist, you will be a guide and consultant for every Pro customer who walks through our doors. Every single day, Pro Customers are building, maintaining, repairing and operating across multiple properties and job sites with requirements to get the materials and supplies needed to run their business.

Your sales expertise can help our Pro customers find the products and services that will take their projects to the next level. If you enjoy helping people and solving problems in a fast-paced environment, this may be the perfect role for you.

How We Support You

Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules.

• Earn more from your sales performance with additional bonus opportunities.
• Make your well-being a priority with multiple top-tier health insurance options.
• Explore educational opportunities with Lowe's tuition assistance program.
• Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
• Gain extra savings with a 10% Associate Discount.
• Learn new trade skills with our Track to the Trades program.
  
  

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Your Day at Lowe's

Pro Sales Specialists at Lowe's are very active, moving throughout the store or garden center, answering phones, and talking to Pro customers. As a Pro Sales Specialist, you'll spend most of your time communicating with our Pro customers, discussing project needs and helping them solve their business challenges.

For Pro customers, the right expertise can make all the difference in getting a job done right. Your exceptional consulting services help ensure that our Pro customers' needs are met before leaving the store.

Key Responsibilities

• Understand the Pro business to understand customer needs and assist in locating, demonstrating, selecting, quoting, and ordering merchandise.
• Work with Lowe's Pro Supply to order products through the Fulfillment and Delivery network to service the customer.
• Communicate information to customers regarding all the Service, Brand and Value benefits of using the Fulfillment and Delivery network with Lowe's Pro Supply.
• Prospect and utilize CRM (Customer Relationship Management) to build customer relationships and streamline processes, to improve customer service, increase sales, and increase visibility to the service that Lowe's Pro Supply can provide.
• Offer and assist to sign up for MVPs Pro rewards and partnership program and promote Pro Credit solutions and the Pro wallet.
• Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
• Cross-functionally train in other areas of the store to help deliver the best customer service as well as learn what Pros are buying across the store.
• Complete other duties as assigned
  
  

Minimum Qualifications

• Hold a high school diploma or equivalent.
• 1-2 years Sales experience with ability to identify and sell products based on customer needs
• 1-2 years Experience providing customer service with an understanding of identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
• Be able to sit, bend, stand, move around the store, and lift items of up to 25lbs. unassisted.
• Be available to work a variety of shifts, including nights and weekends.
• Be able to use common retail technology, such as smart phones and tablets.
• Obtain sales-related licensure or registration if required by law in your state
  
  

Preferred Qualifications

• 1-2 years of experience in sales or customer service in a sales environment with required sales goals or metrics
• 1-2 years experience entering and submitting customer sales orders, including special sales orders
• Professional certification related to the department being considered
• Bi-lingual skills
  
  

Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team.

Travel Requirements

This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.

Working Conditions

Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.

Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Customer Service

• Industries

  Retail

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