Full Time - Sales Specialist - ProServices - Day

Lowe's Companies, Inc.; Elkhart (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus opportunities

Health insurance options

Tuition assistance

401(k) matching

Employee Stock Purchase Program

10% associate discount

Job summary

A leading home improvement retailer is seeking a Sales Specialist in Pro Services to assist Pro customers with their projects. The role involves guiding customers, resolving issues, and helping serve multiple job sites. Candidates should have a high school diploma and 1-2 years of sales and customer service experience. Benefits include a bonus program, health insurance options, and a company-matching 401(k). This is a full-time position with varied shifts available.

Qualifications

• 1-2 years of sales experience identifying customer needs.
• 1-2 years of customer service experience resolving issues.
• Ability to lift items up to 25 lbs unassisted.
• Ability to sit, stand, bend, and move around the store, and lift items up to 25 lbs. unassisted.

Responsibilities

• Guide Pro customers in finding products and services.
• Help order products through the Fulfillment network.
• Build relationships using CRM to improve service.
• Prospect and utilize CRM to build customer relationships and streamline processes, improving customer service, increasing sales, and increasing visibility to services that Lowe’s Pro Supply can provide.
• Offer and assist customers in signing up for MVPs Pro rewards, partnership programs, and promote Pro Credit solutions and the Pro wallet.
• Communicate information about stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Cross‑functionally train in other store areas to help deliver the best customer service and learn what Pros are buying across the store.
• Complete other duties as assigned.

Skills

Sales experience

Customer service

Problem-solving

Communication

Education

High school diploma or equivalent

Tools

Retail technology (smartphones, tablets)

Tablets

Job description

Full Time - Sales Specialist - ProServices - Day

Join Lowe’s as a Sales Specialist in Pro Services. This role focuses on guiding and consulting every Pro customer who walks through our doors.

Your Impact at Lowe’s

As a Pro Sales Specialist, you will be a guide and consultant for every Pro customer. Each day, Pro customers build, maintain, repair, and operate across multiple properties and job sites, requiring materials and supplies to run their business. Your sales expertise helps our Pro customers find the products and services that elevate their projects. If you enjoy helping people and solving problems in a fast‑paced environment, this may be the perfect role for you.

How We Support You

• Earn more from your sales performance with additional bonus opportunities.
• Make your well‑being a priority with multiple top‑tier health insurance options.
• Explore educational opportunities with Lowe’s tuition assistance program.
• Take charge of your financial future with a company‑matching 401(k) and optional Employee Stock Purchase Program.
• Gain extra savings with a 10% associate discount.
• Learn new trade skills with our Track to the Trades program.

Your Day at Lowe’s

Pro Sales Specialists are very active, moving throughout the store or garden center, answering phones, and talking to Pro customers. You will spend most of your time communicating with Pro customers, discussing project needs and helping solve their business challenges. Your exceptional consulting services help ensure that Pro customers’ needs are met before they leave the store.

Key Responsibilities

• Understand the Pro business to identify customer needs and assist in locating, demonstrating, selecting, quoting, and ordering merchandise.
• Work with Lowe’s Pro Supply to order products through the Fulfillment and Delivery network to service the customer.
• Communicate information to customers about Service, Brand, and Value benefits of using the Fulfillment and Delivery network.
• Prospect and utilize CRM to build customer relationships and streamline processes, improving customer service, increasing sales, and increasing visibility to services that Lowe’s Pro Supply can provide.
• Offer and assist customers in signing up for MVPs Pro rewards, partnership programs, and promote Pro Credit solutions and the Pro wallet.
• Communicate information about stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Cross‑functionally train in other store areas to help deliver the best customer service and learn what Pros are buying across the store.
• Complete other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• 1‑2 years of sales experience, with the ability to identify and sell products based on customer needs.
• 1‑2 years of customer service experience, understanding how to resolve issues, assist customers in locating products, greet customers, answer phones, build relationships, and thank customers for their business.
• Ability to sit, stand, bend, and move around the store, and lift items up to 25 lbs. unassisted.
• Availability to work a variety of shifts, including nights and weekends.
• Ability to use common retail technology such as smartphones and tablets.
• Obtain required sales‑related licensure or registration if required by law.

Preferred Qualifications

• 1‑2 years of experience in sales or customer service in a sales environment with required sales goals or metrics.
• 1‑2 years of experience entering and submitting customer sales orders, including special sales orders.
• Professional certification related to the department.
• Bi‑lingual skills.

Travel Requirements

This role does not require regular travel, but may need to travel occasionally for meetings, training, or to support neighboring stores.

Working Conditions

Environmental factors vary by location. You may work in both indoor and outdoor conditions, with exposure to varying climates, extreme heat or cold, wet, damp, humid or windy environments, or drafty conditions. You may be exposed to constant or intermittent noise in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines limiting single lifts to 75 lbs, with team lifts used minimally starting at 75 lbs or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a Fortune 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total FY 2023 sales exceeding $86 billion, Lowe’s operates over 1,700 stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and developing the next generation of skilled trade experts. Visit Lowe’s.com for more information.

Equal Employment Opportunity Statement

Lowe’s is an equal‑opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.