Full-Time Sales Lead - Soma

Chico's; Gambrills (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Associate Lead to enhance customer experiences and drive store profitability. In this dynamic role, you will support management in daily operations, oversee sales activities, and ensure the highest standards of customer service. Your ability to motivate and develop team members will be crucial as you navigate the complexities of retail management. If you have a passion for retail and a commitment to excellence, this opportunity is perfect for you!

Qualifications

• 2+ years retail or sales management experience preferred.
• Strong customer service skills and excellent communication.

Responsibilities

• Support management in store operations for a great customer experience.
• Supervise sales associates and prepare weekly schedules.

Skills

Customer Service

Communication Skills

Sales Management

Problem Solving

Organizational Skills

Education

High School Diploma

Job description

POSITION OBJECTIVE:
The Associate Lead is primarily responsible for supporting management in the general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.

FUNCTIONAL RESPONSIBILITIES:

1. Customer Service: Promotes customer service by greeting and assisting customers; responds to inquiries and complaints professionally and promptly.
2. Operational Tasks: Handles cash, reports, price changes, merchandise handling, and opening/closing duties; reviews payroll documentation for accuracy.
3. Sales Monitoring: Oversees sales activities and productivity; motivates and trains associates to meet sales goals.
4. Security & Awareness: Maintains awareness of customer activity to enhance service and security; stays updated on payment, exchange, and security policies.
5. Merchandise & Promotions: Knowledgeable of current sales/promotions; displays merchandise per standards.
6. Inventory & Supplies: Manages receipt and dispatch of inventory and supplies according to company policies.
7. Supervision & Scheduling: Supervises sales associates; prepares weekly schedules for proper coverage.
8. Product Knowledge & Customer Engagement: Uses techniques and product knowledge to assist customers; builds customer loyalty through clienteling.
9. Standards & Visuals: Maintains standards in merchandise handling, presentation, and loss prevention; participates in visual merchandising.
10. Team Development: Assists in developing store associates; interprets KPIs and provides coaching; offers feedback for performance appraisals.
11. Additional Duties: Performs other tasks as assigned, varying by brand.

COMPETENCIES:

• Culture: Demonstrates company values: Customer Focus, Trust, Engagement, High Performance.
• Managing Complexity: Effectively solves problems amidst complex information.
• Planning & Prioritization: Organizes work to meet goals.
• Organizational Savvy: Navigates organizational dynamics effectively.
• Courage: Addresses difficult issues openly.

QUALIFICATIONS:

• High School diploma or equivalent.
• Must be 18+ years old.
• Preferred: 2+ years retail or sales management experience.
• Excellent communication skills.
• Willing to travel within the district.
• Strong customer service skills.
• Knowledge of store operations.
• Physical ability to operate the sales floor, lift 50 pounds, and perform related tasks.
• Reliable attendance and flexible schedule including nights, weekends, holidays.

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical conditions, pregnancy, genetic information, gender, sexual orientation, gender identity, military service, veteran status, or any other protected category under law.