Full-Time Sales Lead - Soma

Chico's FAS, Inc. - Retail; Annapolis (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading retail company seeks an Associate Lead to support store operations, enhance customer experience, and maximize profitability. The role involves supervising associates, managing sales activities, and ensuring compliance with operational policies. Ideal candidates will have retail experience, strong communication, and customer service skills.

Qualifications

• Preferred: 2+ years retail or sales management experience.
• Physical ability to stand, maneuver, lift up to 50 pounds.

Responsibilities

• Supports management in store operations to ensure great customer experience.
• Monitors sales activities and provides feedback to associates.
• Handles cash, reporting, and merchandise handling.

Skills

Customer Service

Communication

Problem Solving

Planning and Prioritizing

Education

High School diploma or equivalent

Job description

POSITION OBJECTIVE:
The Associate Lead is primarily responsible for supporting management in the store's operations to ensure a great customer experience and maximize profitability. Performs sales and register transactions as needed.

FUNCTIONAL RESPONSIBILITIES:

1. Promotes customer service by greeting and assisting customers; responds to inquiries and complaints professionally and promptly.
2. Handles basic operations including cash handling, reporting, price changes, merchandise handling, and opening/closing duties; reviews and submits payroll documentation accurately.
3. Monitors sales activities and productivity; provides feedback, motivation, and training to associates to achieve goals.
4. Maintains awareness of customers to enhance service and security; stays informed on operational policies regarding payments, exchanges, and security.
5. Knows current sales and promotions; displays merchandise according to standards.
6. Supports inventory receipt and dispatch in line with company policies.
7. Supervises associates involved in sales, inventory, cash reconciliation, or customer service; prepares weekly schedules for proper coverage.
8. Models sales techniques and product knowledge; assists customers with merchandise selection.
9. Builds customer loyalty through clienteling and wardrobe styling.
10. Maintains standards in merchandise presentation, loss prevention, and other duties as directed.
11. Participates in visual merchandising and store set-ups.
12. Assists in developing store staff; interprets KPI reports and provides coaching; supports performance appraisals.
13. Performs other duties as assigned.

This role may vary across different brands within the company.

COMPETENCIES:

• Living Chico’s FAS Values: Customer Focus, Trust, Engagement, High Performance.
• Managing Complexity: Solving problems with complex information.
• Planning and Prioritizing: Meeting organizational goals.
• Organizational Savvy: Navigating policies, processes, and organizational dynamics.
• Courage: Addressing difficult issues directly.

QUALIFICATIONS:

• High School diploma or equivalent.
• Must be 18 or older.
• Preferred: 2+ years retail or sales management experience.
• Excellent communication skills.
• Ability to travel within the district.
• Strong customer service skills.
• Knowledge of store operations.
• Physical ability to stand, maneuver, lift up to 50 pounds, and perform related tasks.
• Reliable attendance and flexible schedule, including nights, weekends, and holidays.

Chico’s FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.