Full-Time Sales Associate

Sid Mashburn and Ann Mashburn; Washington (District of Columbia); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Ann Mashburn seeks a customer-focused Associate to deliver a memorable brand experience in our shop. You will discover client needs, offer thoughtful solutions, and build lasting relationships while contributing to daily store operations in line with Mashburn standards.

You will leverage knowledge of fabrics and styling, maintain client relationships, and work with a team to exceed sales goals in a welcoming environment.

Qualifications

• Passion for womenswear with knowledge of fabrics and styling.
• Strong guest service mindset and hospitality.
• Proven ability to build rapport with customers and colleagues.
• Proven ability to drive and exceed sales goals.
• Excellent communication and multi-tasking.
• Strong organization and follow-up skills.
• Self-starter with a proactive attitude.
• Team player with a willingness to learn and grow.
• Positive, flexible, creative under pressure.
• Interpersonal skills to collaborate across teams.
• Entrepreneurial spirit aligned with Mashburn values.

Responsibilities

• Meet or exceed monthly and seasonal sales targets.
• Create a welcoming, brand-focused customer experience.
• Demonstrate product knowledge and styling advice for all body types.
• Maintain an active client book and follow up regularly.
• Build relationships to develop brand ambassadors and repeat business.
• Collaborate with associates to deliver consistent customer service.
• Learn and grow daily while upholding brand guidelines.

Skills

Womenswear knowledge

Guest service

Sales targets

Communication

Organization

Proactive mindset

Team player

Adaptability

Interpersonal skills

Entrepreneurial spirit

Job description

Ann Mashburn is an Atlanta-based apparel and lifestyle brand founded in 2007. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn), and other high-quality, iconic brands. Mashburn aims to be the best in American style and service... a brand that offers luxury-quality product at accessible prices, delivered with a memorable customer experience, and driven by a deeply personal brand voice that expresses the passion and inspiration of our founders.

WHAT IS THE JOB?

As an Associate in our Ann Mashburn shop, you will be responsible for demonstrating the brand values in how you engage with and take care of customers. You will create a welcoming and memorable brand experience in the shop by discovering and assessing client needs, suggesting thoughtful solutions, building trusted relationships, and maintaining timely follow-up. You will enhance and develop the business by proactively reaching out to clients and sharing information on new products and events. You will also contribute to daily operations of the store to maintain our brand standards throughout all areas of the business.

WHAT ARE THE RESPONSIBILITIES?

• Consistently achieve or exceed monthly and seasonal individual and store sales within your store.
• Make all customers feel welcome and taken care of by exceeding their expectations and providing an exceptional brand experience.
• Demonstrate deep knowledge of the products and styling to advise customers of all shapes, sizes, and ages.
• Maintain an active client book, contacting clients regularly and providing appropriate follow-up.
• Create meaningful relationships with customers to personalize interactions, build loyalty, and develop brand ambassadors.
• Consistently achieve or exceed monthly and seasonal individual and store sales goals.
• Work as a team player, partnering with fellow associates and fostering open communication, to ensure a consistent customer experience and contribute to a positive working environment.
• Maintain a strong desire to continue to learn and grow every day.
• Maintain seamless operations and processes according to brand guidelines.

WHAT ARE THE ESSENTIAL SKILLS?

• Passion for womenswear with knowledge of fabrics, garment construction, and styling preferred.
• Kind, friendly, and enthusiastic attitude with a desire to serve others and provide memorable hospitality.
• Proven ability to quickly build rapport and relationships with customers and colleagues.
• Proven ability to drive and exceed individual and/or team sales goals.
• Excellent communication skills and the ability to graciously handle multiple tasks simultaneously.
• Strong organization, attention to detail, and follow-up skills.
• Has a proactive, self-starter mindset that brings new ideas and solutions to the team.
• Is a motivated, resourceful problem-solver and team player with a "no task is too small" attitude.
• Approaches situations with positivity, flexibility, and creativity, even under pressure with tight deadlines.
• Has interpersonal skills to influence, collaborate with, and build relationships with others in cross-functional roles.
• Anticipates opportunities to drive business, build morale, and solve problems.
• Has an entrepreneurial spirit and enthusiasm for growing with Mashburn.
• Reflects our core values of Hopeful, Helpful, Humble, Hardworking, Nimble, Hospitable and Honest.

Benefits

• Free on-site parking