Full-Time Room Attendant at Hyatt Place

Prospera Management Inc.; Anaheim (CA); Vor Ort; USD 20.000 - 27.000; Vollzeit

Zusammenfassung

Prospera Management Inc. is seeking a Room Attendant to keep guest rooms clean and inviting. You will maintain bathrooms, replace amenities, and ensure a high standard of cleanliness and guest comfort.

The role requires physical stamina, attention to detail, and a positive attitude to deliver excellent service and support other hotel departments as needed.

Qualifikationen

• Minimum 1 year of progressive experience in hotel housekeeping.
• Must be available to work weekends and holidays.
• Proven ability to maintain high cleanliness standards and guest satisfaction.

Aufgaben

• Clean and maintain hotel room and bathroom.
• Change linens, make beds, vacuum, dust, mop, replenish amenities.
• Stock supplies in guest rooms and bathrooms.
• Disinfect bathrooms including sinks, toilets, showers, mirrors.
• Respond promptly to guest requests and resolve issues.
• Report maintenance issues for timely resolution.
• Collaborate with team to meet department goals and uphold standards.

Kenntnisse

Multitasking

Customer service

Teamwork

Time management

Physical stamina

Attention to detail

Problem solving

Ausbildung

High school diploma or GED

Tools

Vacuum cleaner

Mops

Disinfectants

Jobbeschreibung

The Room Attendant is responsible for keeping guest rooms clean and organized. They do more than just clean; they help make sure guests have a comfortable and enjoyable stay by maintaining high cleanliness standards. Being detail-oriented, managing time well, and having a strong work ethic are important for this job. Room Attendants also work with other hotel departments to quickly take care of guest needs and requests. A successful Room Attendant not only knows how to maintain rooms but also has a positive attitude, good teamwork skills, and is committed to providing excellent service to enhance the guest experience.Essential Job Duties and Responsibilities (Other duties may be assigned):Reasonable accommodation may be available for individuals with disabilities.Clean and maintain hotel room and bathroomChange linens, make beds, vacuum, dust, mop, clean windows, and replenish amenities in guest rooms and bathroomsEnsure all supplies such as toiletries, toilet paper, soap, coffee, tea, towels, and linens are stocked and replaced as needed in guest rooms and bathroomsThoroughly clean and disinfect bathrooms, including sinks, toilets, showers, bathtubs, and mirrors to maintain hygiene standardsOccasionally helps deliver linen to storageEmpty wastebaskets and dispose of trash from guest rooms and bathroomsRespond promptly to guest requests and resolve any issues or complaints effectivelyAdhere to all safety and security procedures to provide a safe environment for guests and colleaguesCollaborate with team members to achieve department goals and deliver outstanding serviceUphold hotel standards and procedures to exceed guest expectations, including handling lost and found items, ensuring guest privacy, and securing rooms after cleaningReport any maintenance issues or damages in rooms to the appropriate department for timely resolutionFollow environmentally friendly practices and procedures to support sustainability effortsOther Essential Duties: (Continued)Attends hotel and department meetings and other functions required by managementCommunicates all pertinent information to Housekeeping Supervisor and/or Executive HousekeeperMust be available to work weekends and holidaysArrives to work on time, ready to clock in, in a clean/pressed uniform and non-slip shoesMust maintain high standards of personal appearance and groomingWears name tag at all times when at workMust be attentive, courteous and efficient at all times when dealing with the guests and co-workersComply at all times with compliance standards and regulations to encourage safe and efficient hotel operationsEstablish and maintain good communications and teamwork with fellow employees and other departments within the hotel in such a manner that promotes harmony and goodwill throughout the workplaceBe familiar with all policies and hotel rules, and hotel terminologyMust be capable of self-supervision and have the ability to manage time accordingly in order to complete the required workA minimum of 1 year of progressive experience in hotel housekeepingMinimum age requirement of 18 yearsKnowledge and Skills:Proficiency in multitasking is essentialAbility to meet the needs of others in a dynamic and fast-paced settingPossess a friendly demeanor and the ability to address guest requests and concerns promptly and courteouslyProficiency in using cleaning equipment and supplies, including vacuums, mops, and disinfectants, to sanitize bathrooms and other room areasUnderstanding of hotel safety and sanitation protocols to ensure a safe and hygienic environment for guests and staffCapability to perform physically demanding tasks such as lifting, bending, and standing for extended periodsKnowledge of safety protocols to handle chemicalsAbility to keep track of room supplies, restock as necessary, and maintain an organized work areaReasoning Ability:Room Attendants need strong reasoning skills. They should be able to think clearly about situations, make good decisions, and know which tasks to do first to keep guest rooms clean and tidy. They also need to quickly adjust to changes, like handling special guest requests or dealing with problems that come up during their shift.Physical Demands:Reasonable accommodation may be available for individuals with disabilities.Continuous standingFrequent walkingNo sittingNormal neck motionMaximum carrying weight up to 5-30 pounds (supplies)Carrying distance up to 20 feetFrequent ReachingIntermittent overhead liftingFrequent waist to chest level liftingIntermittent floor level liftingClimbing on stool is occasionalNo crawlingBalancing is seldomCrouching is occasionalKneeling is seldomPushing and pulling maximum weight up to 150 pounds is intermittent (Hskp. Cart)Intermittent pushing and pullingFrequent bending and twistingContinuous standing and reachingContinuous and repetitive use of hands manipulating items (hold, grip, grasp, finger, feel)Continuous use of feetMust be capable of climbing and descending stairs during the shiftThis job description is not an exhaustive list of all job functions that are required of an employee in this position, and employees are expected to work collaboratively as a team to achieve the company's goals; therefore, other duties may be asked of an employee in this position from time to time.