Hotel Housekeeper/Laundry Attendant

Swan Lake Holdings LLC; Plymouth (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Swan Lake Holdings LLC is seeking a Room Attendant to maintain clean and comfortable guest rooms in our Plymouth, Indiana hotel. You will replace linens, vacuum, dust, and replenish amenities while ensuring a positive guest experience.

The role involves lifting up to 20 pounds, pushing/pulling carts up to 100 pounds, and working in a fast-paced environment with varying hours, including evenings and holidays. Prior housekeeping or hotel experience is a plus.

Qualifications

• High school diploma or equivalent is required.

Responsibilities

• Service an assigned number of rooms daily (15-20 rooms).
• Clean, dust, vacuum, wax, scrub, polish and service guest rooms daily in accordance with hotel procedures.
• Remove and replace bed and bath linens, trash and debris, dust, vacuum, and replenish room amenities.
• Keep supply cart neat and organized at all times.
• Turn in any lost and found articles to supervisor/manager promptly.
• Move and arrange furniture as needed; maintain knowledge of departmental policies.
• Respond to guest requests and concerns to ensure guest satisfaction.
• Disinfect equipment and supplies; assist with laundry and other tasks as needed.
• Report damages or maintenance problems to the supervisor.

Skills

Attention to detail

Customer service

Stamina

Teamwork

Education

High school diploma or equivalent

Job description

Room Attendants are responsible for keeping guest rooms clean. They are also responsible for providing clean linen and bedding, vacuuming and removing trash. Housekeepers will also perform a thorough cleaning after guests have checked out of the hotel. The Room Attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.Key ResponsibilitiesTo perform this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Service assigned number of rooms daily (15-20 rooms).Clean, dust, wax, scrub, polish and service guest rooms daily in accordance with hotel procedures.Remove and replace bed and bath linens, trash and debris, dust, vacuum, and replenish room amenities.Keep supply cart neat and organized at all times.Remove in-room dining trays from guest rooms and hallways – contact foodservice and follow up that they are returned to kitchen.Turn in any lost and found articles immediately to supervisor/manager.Clean carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.Empty wastebaskets, and transport other trash and waste to disposal areas.Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines.Dust and polish furniture and fixtures.Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.Move and arrange furniture, if necessary.Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.Respond to guest requests, concerns and problems to ensure guest satisfaction.Maintains a friendly, cheerful, and courteous demeanor at all timesDisinfect equipment and supplies, using germicides or steam-operated sterilizers.Complete any projects assigned by hotel Management, such as inventory, reports, event cleanup, laundry, meetings, peer inspectionsUpdate status of rooms cleaned on assignment sheet.Report any damages or maintenance problems to the Supervisor.Assist Laundry Attendant when necessary.Perform additional services when necessary.Education & Experience:High school diploma or equivalentPhysical RequirementsMust be able to lift 20 pounds on a consistent basisPush/pull cart and other equipment up to 100 poundsMust be a fast pace worker and work well with othersMinimum 10% sittingRequires standing/walking/bending throughout shiftMovement - Reach with hands, arms and liftNoise - ModerateTalk or hearTravel - NoneVision - CloseVision - ColorVision - Depth perceptionVision - DistantSkill RequirementsMust be at least 18 years of age.Must be able to prioritize and organize work assignments.Ability to handle multiple tasks and works well in environment with time constraints.Must be extremely well organized and detail oriented.Varying schedule to include evenings, holidays and extended hours as business dictates.Reduced hours possible during off-season or slow times.Must be dependable and come to scheduled work shift in a positive state of mind, meeting dress and grooming standards for a professional appearance.Education & Experience:High school diploma or equivalentPhysical RequirementsMust be able to lift 20 pounds on a consistent basisPush/pull cart and other equipment up to 100 poundsMust be a fast pace worker and work well with othersMinimum 10% sittingRequires standing/walking/bending throughout shiftMovement - Reach with hands, arms and liftNoise - ModerateTalk or hearTravel - NoneVision - CloseVision - ColorVision - Depth perceptionVision - DistantSkill RequirementsMust be at least 18 years of age.Must be able to prioritize and organize work assignments.Ability to handle multiple tasks and works well in environment with time constraints.Must be extremely well organized and detail oriented.Varying schedule to include evenings, holidays and extended hours as business dictates.Reduced hours possible during off-season or slow times.Must be dependable and come to scheduled work shift in a positive state of mind, meeting dress and grooming standards for a professional appearance.Supervisory ResponsibilitiesNone