Full Time Retention Coach

Ivy Tech Community College of Indiana; Valparaiso (IN); On-site; USD 57,308,000 - 62,819,000; Full time

Benefits offered by this job

Health & Wellness

Dental plan

Vision plan

Employee Assistance Program

Wellness rewards

Retirement plan

Life insurance

Disability benefits

Educational benefits

Paid time off

Parental leave

Public Service Loan Forgiveness

Gym discounts

Job summary

Ivy Tech Community College is seeking a staff member to bridge students from advising into their programs, coordinating persistence reports and directing students to appropriate resources. The role collaborates with the dean, chairs, and advisors to ensure smooth progression from first to second year and higher persistence rates.

Responsibilities include organizing weekly reports, assigning students to staff, and maintaining records in Banner; some evening/weekend hours may be required.

Qualifications

• Technical certificate or at least 30 college credits are required.
• Proficiency with Microsoft Office and Google Suite.
• Ability to get work done timely and accurately; confidentiality essential.

Responsibilities

• Attend weekly department meetings to review persistence reports.
• Coordinate student assignments to faculty and monitor load.
• Develop enrollment strategies by researching best practices at other institutions.
• Communicate with students to assess needs and resources; provide guidance.
• Maintain student records and use Banner systems when needed.
• Plan tabling events to engage students and support outreach.

Skills

Team collaboration

Student communication

Problem solving

FERPA awareness

Education

Technical certificate or 30 college credits

Associate’s degree or higher preferred

My Ivy and Ivy Learn competency

Tools

Microsoft Office Suite

Google Suite

Job description

An employee in this position provides a bridge in the support and transition of students from their academic advisors into their programs of study. This staff member will work directly with the school dean, program chairs, academic advisors, academic support, and wrap around services, to ensure that there is a smooth transition from the students’ foundational first year to the second year of study and increase student persistence. This support may include but is not limited to the organization and coordination of the weekly persistence reports, assigning the students to the responsible faculty and staff members, and the student communication and out reach. Pay: $20/hour Location: Valparaiso

Responsibilities

• Attend weekly department meeting to review weekly persistence reports.
• Assist in determining weekly strategy for enrollment increases, organize and coordinate the assigning of students to the responsible faculty members and oversee individual student load.
• Research and determine ways to implement strategies from academic institutions that are performing well in their retention and enrollment efforts.
• Communicate routinely with the students to assess needs and available resources.
• Serve as a general resource in answering students’ questions.
• Assist in Identifying students’ needs and refer them to appropriate program/services within college campus (e.g. Disability Support Services) or external facilities (e.g. Wrap Around Service Resource).
• Provide basic information to students to assist in the completion of related necessary forms and step‑by‑step procedures.
• Assist in problem solving and student advocacy.
• Assist in scheduling appointments and preparing correspondence Use of appropriate forms and tools utilized by the College.
• Maintain and update student records (i.e., paper files and/or database files, scanning of information) utilizing the Banner student system as appropriate to the task.
• Proficiency with computers and various software and data packages including Word, Excel, and Outlook.
• Respond quickly to requests for information from supervisors and student‑related requests, inquiries and needs.
• Plan, coordinate, and staff tabling events on campus to engage students, promote programs, and support recruitment and outreach efforts.
• Available to work some evenings and Saturdays as needed.
• Work as a team member of the Campus and Academic unit.
• Know the required FERPA and other Federal compliance mandates.

Other related duties as assigned by Dean, Program Chair, Academic Advisor, VCSS, VCAA or Campus Chancellor.

The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.

Education, Experience And Other Requirements

• Minimum Qualifications Technical certificate or a minimum of 30 college credits required
• Employee must be computer literate and proficient in the Microsoft Office Suite (Word, Excel, Outlook, Access and PowerPoint) in Microsoft Office 2019 and Google Suite.
• Must have a pleasant disposition, good attitude and ability to get along with others.
• Preferred Qualifications Associate’s degree or higher preferred.
• Competency with My Ivy and Ivy Learn.
• Must have the ability to get work done timely and accurately.
• Confidentiality and trustworthiness are top priorities.
• Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

Benefits

• Health & Wellness Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care
• Retirement & Financial Security 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits
• Educational Benefits Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities
• Work-Life Balance Generous paid time off, including vacation, sick leave, holidays, and winter recess
• Flexible work arrangements where available
• Paid childbirth recovery leave (8 weeks)
• Paid parental leave (4 weeks)
• Additional Perks Eligibility for Public Service Loan Forgiveness
• Additional discounts on gym memberships, transportation, and various retail services
• Ivy Tech is proud to offer benefits that support your health, your family, and your future - because when our employees thrive, our students and communities thrive too.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.

At Ivy Tech, you’ll be part of something bigger, where collaboration fuels innovation, learning is a shared journey, and meaningful goals become life-changing achievements. As Indiana’s only full-fledged community college, we’re deeply rooted in our mission to empower students, strengthen communities, and support one another every step of the way. No matter your role, you’ll be valued, supported, and inspired because here, people come first. Our faculty and staff are united by purpose, driven by passion, and proud of the difference we make together. Join a team where your work matters. Discover your potential. Make your impact. Ivy Tech is the largest singly accredited community college system in the nation. Providing education across Indiana, we motivate and inspire students as they pursue their futures. To achieve this, it takes a community of over 6,500 employees in 75 locations. Competitive benefits and professional development programs The most advanced technologies in our classrooms and training facilities Collaborative and innovative culture with a focus on creativity and employee belonging Commitment to adapting to meet Indiana's workforce needs and fostering a sustainable, inclusive workplace