Full-Time Retail Shift Leader

Goodwill of Central Iowa; Newton (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

Goodwill of Central Iowa is seeking a Full-Time Retail Shift Leader to support store operations and employee training. This role involves managing daily tasks, ensuring exceptional customer service, and mentoring retail employees. Candidates should possess strong interpersonal skills, previous supervisory experience, and be willing to work flexible hours.

Benefits

$15.50 per hour base pay + $1/hour additional shift differential pay for weekends.

Full benefits package including medical, dental, and vision insurance.

15% discount at retail stores.

Qualifications

• Previous supervisory experience in retail is preferred.
• Ability to work independently and be adaptable.
• Must pass a criminal background check.

Responsibilities

• Assist in coaching and training staff.
• Handle operational procedures like bank deposits.
• Provide excellent customer service.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Join to apply for the Full-Time Retail Shift Leader role at Goodwill of Central Iowa

1 week ago Be among the first 25 applicants

Join to apply for the Full-Time Retail Shift Leader role at Goodwill of Central Iowa

Goodwill of Central Iowa provided pay range

This range is provided by Goodwill of Central Iowa. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $17.00/hr

Goodwill of Central Iowa is looking for a Full-Time Shift Leader to assist with operations management and training donated-goods retail employees with our values of love, kindness, and respect.

Successful candidates have:

• Previous related full-time supervisory experience - softlines and hardlines preferred
• Excellent customer service skills
• Effective communication skills to coach others
• Efficient problem-solving abilities
• A growth mindset
  
  
  

Good values

Good mission

Goodwill of Central Iowa

Perks:

• $15.50 per hour base pay + $1/hour additional shift differential pay for Saturday and Sunday shifts!
• Full benefits package including medical, dental, vision insurance, retirement plan with 5% company match - click here to learn more!
• No long holiday or seasonal hours here! Stores are open 9 a.m. to 9 p.m. Monday through Saturday and 12 p.m. to 5 p.m. on Sundays!
• A 15% discount at our retail stores
  
  
  

Our Shift Leaders assist in coaching and training store employees as well as opening and closing the store. Job duties also include handling operational procedures (e.g., bank deposits, paperwork, reporting), providing excellent customer service, cashiering, processing and pricing donated goods, and keeping the store clean and organized.

What you'll do here:

• Trains employees using various platforms including in-person, online, and written processes.
• Regularly provides valuable work performance feedback to employees using GCI’s values of love, kindness, and respect.
• Assists in coaching and assigning work to the team to meet sales and production goals monthly, quarterly and annually.
• Supports the Mission Services department and activities through our round-up program, promoting Mission activities and programs.
• Provides excellent customer service and responds effectively and promptly to customer needs.
• Assists in store DGR (donated goods retail) processes of sorting, pricing, and rotating merchandise to achieve production and sales goals.
• Monitors production and sales to achieve store goals to support and fund Goodwill of Central Iowa’s mission.
• Assists in completing daily communication log to organize and assign work to team members.
• Assists in monitoring new employee training progress.
• Monitors and assists in maintaining internal and external appearance standards including floor care, store cleanliness, cash register organization, fixture organization, parking lot area, shopping cart store entry, and signage.
• Performs other duties as assigned.
  
  
  

What you’ll need:

• Possess strong interpersonal skills and the ability to communicate effectively in written and verbal formats.
• Ability to run cash register, computer, wheeled carts and clothing racks, pallet jacks; potential for forklift operation dependent on work location.
• Ability to work independently and be flexible; adaptable to change.
• Excellent organizational skills, attention to detail, ability to prioritize and assign/monitor work.
• Ability to perform basic math.
• Basic knowledge of Microsoft office suite including Word, Excel and Outlook.
• Ability to work under pressure, maintain accuracy and meet deadlines.
• Must be able to pass a criminal background check and dependent adult and child abuse background check.
• High school diploma or its equivalent or currently attending high school or GED classes. A minimum of 2 years of any combination of military service, high school or related paid employment.
• Ability to carry, lift, push or pull up to 40 pounds regularly
• Ability to tolerate variations in work environment temperature
• Ability to be stationary or mobile for long periods of time
• This position requires a flexible schedule which includes days, evenings, and weekends to support business needs
  
  
  

Goodwill of Central Iowa is an Equal Opportunity Employer (EOE/M/F/Vet/Disability) and E-Verify Participant.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

If you are ready to work for an organization that brings out the best in people, apply today!

CITYVIEW "Best Local Thrift Shop" 2019, 2020, & 2023 Winner!

Des Moines' People's Choice 2024 Best Thrift Store!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Non-profit Organizations

Referrals increase your chances of interviewing at Goodwill of Central Iowa by 2x

Sign in to set job alerts for “Retail Specialist” roles.

Merchandiser Retail Coverage II - Walmart - FLOATER

Merchandiser Retail Coverage - Walmart - PRIMARY

Altoona, IA $54,300.00-$80,750.00 1 week ago

Consumer Lending Sales Specialist - Full Time

Retail Store Manager - Lee Wrangler Outlet

Marshalltown, IA $39,900.00-$96,000.00 4 days ago

Marshalltown, IA $21.00-$22.00 2 weeks ago

Administrative Assistant I (Career Level B2)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.