Full-Time Retail Shift Leader

Goodwill; Johnston (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Monthly bonus

Annual merit increase

Weekend premium

Job summary

Goodwill of Central Iowa is seeking a Full-Time Shift Leader to support operations management and training for donated-goods retail employees. Starting wage is $16.00/hour with a $1.00/hour weekend premium, plus monthly bonus eligibility and annual merit increase potential.

Shifts may run Monday–Saturday 8am–10pm and Sunday 11am–6pm; a flexible schedule is required to cover any shift. This role focuses on coaching, pricing donated goods, customer service, and maintaining store standards.

Qualifications

• Previous related full-time supervisory experience.
• Excellent customer service skills for daily employee and customer interactions.
• Effective communication skills to coach others.
• Efficient problem-solving abilities.
• Flexibility to work positively on a team within Goodwill of Central Iowa's values.

Responsibilities

• Trains employees using various platforms including in-person, online, and written processes.
• Regularly provides valuable work performance feedback to employees using GCI’s values of love, kindness, and respect.
• Assists in coaching and assigning work to the team to meet sales and production goals monthly, quarterly and annually.
• Supports the Mission Services department and activities through our round-up program.
• Provides excellent customer service and responds effectively and promptly to customer needs.
• Assists in store DGR processes of sorting, pricing, and rotating donated goods to achieve production and sales goals.
• Monitors production and sales to achieve store goals to support and fund Goodwill of Central Iowa’s mission.
• Assists in completing daily communication log to organize and assign work to team members.
• Assists in monitoring new employee training progress.
• Monitors and assists in maintaining internal and external appearance standards including floor care, store cleanliness, cash register organization, fixture organization, parking lot area, shopping cart store entry, and signage.
• Performs other duties as assigned.

Skills

Supervisory experience

Customer service

Communication

Problem solving

Teamwork

Tools

Cash register

Computer

Microsoft Office

Job description

Goodwill of Central Iowa is looking for a Full-Time Shift Leader to assist with operations management and training donated-goods retail employees with our values of love, kindness, and respect.

• Full-Time (40 hours/week)
• No retail holiday season! Shifts may be scheduled Monday - Saturday between the hours of 8 am and 10 pm and Sundays from 11 a.m. to 6 p.m.

This position requires a flexible schedule to manage any shift across the department and support business needs.

• Starting wage of $16.00/hour and a n additional $1.00/hour on Saturday and Sunday shifts worked!
• Monthly bonus eligibility based on achievement of department goals!
• Annual merit increase eligibility based on individual job performance.

Career Development Pathways Could Look Like:

• Assistant Store Manager - Manages day-to-day retail operations and assists with training, coaching, and performance management of store teams to achieve goals.
• Store Manager-In-Training - Assists with directing store operations to train, lead, and manage store team members and learn how to achieve key performance metrics and manage revenue targets.
• Store Manager - Directs store operations to lead, train, and develop employees, champion service excellence, and achieve key performance indicators and revenue targets in support of funding GCI’s mission.
• District Manager - Oversees multi-unit store operations management by leading teams to drive operational and service excellence, overall financial performance, loss control activities, customer service, inventory control, and quality standards within their assigned stores.

Successful candidates have:

• Previous related full-time supervisory experience -softlines and hardlinespreferred
• Excellent customer service skills for daily employee and customer interactions
• Effective communication skills to coach others
• Efficient problem-solving abilities
• Flexibility to work positively on a team within Goodwill of Central Iowa's values of treating others with love, kindness, & respect

Position Summary:

Our Shift Leaders assist in coaching and training store employees as well as opening and closing the store. Job duties also include handling operational procedures (e.g., bank deposits, paperwork, reporting), providing excellent customer service, cashiering, processing and pricing donated goods, and keeping the store clean and organized.

What you'll do here:

• Trains employees using various platforms including in-person, online, and written processes.
• Regularly provides valuable work performance feedback to employees using GCI’s values of love, kindness, and respect.
• Assists in coaching and assigning work to the team to meet sales and production goals monthly, quarterly and annually.
• Supports the Mission Services department and activities through our round-up program, promoting Mission activities and programs.
• Provides excellent customer service and responds effectively and promptly to customer needs.
• Assists in store DGR (donated goods retail) processes of sorting, pricing, and rotating merchandise to achieve production and sales goals.
• Monitors production and sales to achieve store goals to support and fund Goodwill of Central Iowa’s mission.
• Assists in completing daily communication log to organize and assign work to team members.
• Assists in monitoring new employee training progress.
• Monitors and assists in maintaining internal and external appearance standards including floor care, store cleanliness, cash register organization, fixture organization, parking lot area, shopping cart store entry, and signage.
• Performs other duties as assigned.

What you’ll need:

• Possess strong interpersonal skills and the ability to communicate effectively in written and verbal formats.
• Ability to run cash register, computer, wheeled carts and clothing racks, pallet jacks; potential for forklift operation dependent on work location.
• Ability to work independently and be flexible; adaptable to change.
• Excellent organizational skills, attention to detail, ability to prioritize and assign/monitor work.
• Ability to perform basic math.
• Basic knowledge of Microsoft office suite including Word, Excel and Outlook.