Full-Time Retail Shift Leader (Outlet)

Goodwill of Central Iowa; Des Moines (IA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health benefits

PTO

403B

Lifestyle Spending accounts

Job summary

Goodwill of Central Iowa is seeking a Full-Time Shift Leader to assist with operations management and training of retail employees. You'll work flexible hours to ensure business needs are met and play a crucial role in enhancing the community's purposeful employment opportunities.

This position involves training staff, managing operational procedures, and providing exceptional customer service while supporting our mission of kindness and respect. Candidates should have strong supervisory experience and excellent communication skills.

Qualifications

• Previous supervisory experience preferred.
• Ability to work in a flexible schedule is required.
• Must be able to pass background checks.

Responsibilities

• Assist in training employees using various platforms.
• Monitor production and sales to achieve store goals.
• Provide excellent customer service.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Work To Support Our Mission of Making Purposeful Employment Possible in Central Iowa

Being a part of the Goodwill of Central Iowa team gives you a lot to feel good about. Whether you are working in our retail stores, providing direct support and training to our participants, or continuing your career at headquarters in operations or administrative support, you are making a difference in your community.

Learn how we are all working together to make purposeful employment possible for all central Iowans.

Goodwill of Central Iowa is looking for a Full-Time Shift Leader to assist with operations management and training donated-goods retail employees with our values of love, kindness, and respect.

• Full-Time (40 hours/week)
• No retail holiday season! Shifts may be scheduled Monday - Saturday between 8 a.m. and 10 p.m. and Sundays from 11 a.m. to 6 p.m.

This position requires a flexible schedule to manage any shift across the department and support business needs.

• Starting wage of $16.00/hour and an additional $1.00/hour on Saturday and Sunday shifts worked!
• Monthly bonus eligibility based on achievement of department goals!
• Annual merit increase eligibility based on individual job performance.

Career Development Pathways Could Look Like:

• Assistant Store Manager – Manages day-to-day retail operations and assists with training, coaching, and performance management of store teams to achieve goals.
• Store Manager-In-Training – Assists with directing store operations to train, lead, and manage store team members and learn how to achieve key performance metrics and manage revenue targets.
• Store Manager – Directs store operations to lead, train, and develop employees, champion service excellence, and achieve key performance indicators and revenue targets in support of funding GCI’s mission.
• District Manager – Oversees multi-unit store operations management by leading teams to drive operational and service excellence, overall financial performance, loss control activities, customer service, inventory control, and quality standards within their assigned stores.

Successful candidates have:

• Previous related full‑time supervisory experience – softlines and hardlines preferred.
• Excellent customer service skills for daily employee and customer interactions.
• Effective communication skills to coach others.
• Efficient problem‑solving abilities.
• Flexibility to work positively in a team within Goodwill of Central Iowa’s values of treating others with love, kindness, and respect.

Position Summary:

Shift Leaders assist in coaching and training store employees as well as opening and closing the store. Job duties also include handling operational procedures (e.g., bank deposits, paperwork, reporting), providing excellent customer service, cashiering, processing and pricing donated goods, and keeping the store clean and organized.

What you’ll do here:

• Train employees using various platforms including in‑person, online, and written processes.
• Regularly provide valuable work performance feedback to employees using GCI’s values of love, kindness, and respect.
• Assist in coaching and assigning work to the team to meet sales and production goals monthly, quarterly and annually.
• Support the Mission Services department and activities through our round‑up program, promoting Mission activities and programs.
• Provide excellent customer service and respond effectively and promptly to customer needs.
• Assist in store DGR (donated goods retail) processes of sorting, pricing, and rotating merchandise to achieve production and sales goals.
• Monitor production and sales to achieve store goals to support and fund Goodwill of Central Iowa’s mission.
• Assist in completing daily communication log to organize and assign work to team members.
• Assist in monitoring new employee training progress.
• Monitor and assist in maintaining internal and external appearance standards including floor care, store cleanliness, cash register organization, fixture organization, parking lot area, shopping cart store entry, and signage.
• Perform other duties as assigned.

What you’ll need:

• Possess strong interpersonal skills and the ability to communicate effectively in written and verbal formats.
• Ability to run cash register, computer, wheeled carts and clothing racks, pallet jacks; potential for forklift operation dependent on work location.
• Ability to work independently and be flexible; adaptable to change.
• Excellent organizational skills, attention to detail, ability to prioritize and assign/monitor work.
• Ability to perform basic math.
• Basic knowledge of Microsoft Office suite including Word, Excel and Outlook.
• Ability to work under pressure, maintain accuracy and meet deadlines.
• Must be able to pass a criminal background check and dependent adult and child abuse background check.
• High school diploma or its equivalent or currently attending high school or GED classes. A minimum of 2 years of any combination of military service, high school or related paid employment.
• Ability to carry, lift, push or pull up to 40 pounds regularly.
• Ability to tolerate variations in work environment temperature.
• Ability to be stationary or mobile for long periods of time.

Goodwill of Central Iowa is an Equal Opportunity Employer (EOE/M/F/Vet/Disability) and E‑Verify Participant.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Explore the Benefits of Working at Goodwill of Central Iowa

Great benefit opportunities for both part‑time and full‑time employees including health benefits, PTO, 403B, Lifestyle Spending accounts, training and recognition programs and more. Learn more about our benefit opportunities when you work for Goodwill of Central Iowa.

Goodwill of Central Iowa and our affiliates are affirmative action, equal opportunity employers (EOE/M/F/Vets/Disability) and E‑Verify participants.