Full-Time Retail Shift Leader

Goodwill of Central Iowa; Norwalk (IA); On-site; USD 17,616 - 25,089; Full time

Benefits offered by this job

$15.50 per hour base pay

Full benefits package

Eligibility for monthly bonuses

Job summary

A community-focused nonprofit organization is seeking a Full-Time Shift Leader to manage operations and train retail employees. The ideal candidate will possess strong communication and problem-solving skills, with a minimum of 2 years of relevant experience. Responsibilities include coaching team members, ensuring customer satisfaction, and maintaining store standards. The position offers a base pay of $15.50 per hour with additional incentives based on performance. Titleholders should adapt to changing schedules, working evenings and weekends when necessary.

Qualifications

• Must pass criminal background check.
• Ability to lift or carry up to 40 pounds.
• Flexible schedule required for business needs.

Responsibilities

• Train and coach store employees.
• Assist in opening and closing the store.
• Provide excellent customer service.

Skills

Effective communication skills

Problem-solving abilities

Organizational skills

Interpersonal skills

Basic math

Microsoft Office Suite knowledge

Education

High school diploma or equivalent

Job description

Goodwill of Central Iowa is looking for aFull-Time Shift Leaderto assist with operations management and trainingdonated-goods retailemployees with our values of love, kindness, and respect.

Successful candidates have:

• Previous related full-time supervisory experience -softlines and hardlinespreferred
• Effective communication skills to coach others
• Efficient problem-solving abilities
• A growth mindset

Good values

• $15.50 per hour base pay + $1/hour additional shift differential pay for Saturday and Sunday shifts!
• Full benefits packageincluding medical, dental, vision insurance, retirement plan with 5% company match - click here to learn more!
• Eligibility for an exciting monthly bonus for retail associates based on production and revenue goals being met!
• No long holiday or seasonal hours here!Stores are open 9 a.m. to 9 p.m. Monday through Saturday and 12 p.m. to 5 p.m. on Sundays!

OurShift Leadersassist in coaching and training store employees as well as opening and closing the store. Job duties also include handling operational procedures (e.g., bank deposits, paperwork, reporting), providing excellent customer service, cashiering, processing and pricing donated goods, and keeping the store clean and organized.

What you'll do here:

• Trains employees using various platforms including in-person, online, and written processes.
• Regularly provides valuable work performance feedback to employees using GCI’s values of love, kindness, and respect.
• Assists in coaching and assigning work to the team to meet sales and production goals monthly, quarterly and annually.
• Supports the Mission Services department and activities through our round-up program, promoting Mission activities and programs.
• Provides excellent customer service and responds effectively and promptly to customer needs.
• Assists in store DGR (donated goods retail) processes of sorting, pricing, and rotating merchandise to achieve production and sales goals.
• Monitors production and sales to achieve store goals to support and fund Goodwill of Central Iowa’s mission.
• Assists in completing daily communication log to organize and assign work to team members.
• Assists in monitoring new employee training progress.
• Monitors and assists in maintaining internal and external appearance standards including floor care, store cleanliness, cash register organization, fixture organization, parking lot area, shopping cart store entry, and signage.
• Performs other duties as assigned.

What you’ll need:

• Possess strong interpersonal skills and the ability to communicate effectively in written and verbal formats.
• Ability to run cash register, computer, wheeled carts and clothing racks, pallet jacks; potential for forklift operation dependent on work location.
• Ability to work independently and be flexible; adaptable to change.
• Excellent organizational skills, attention to detail, ability to prioritize and assign/monitor work.
• Ability to perform basic math.
• Basic knowledge of Microsoft office suite including Word, Excel and Outlook.
• Ability to work under pressure, maintain accuracy and meet deadlines.
• Must be able to pass a criminal background check and dependent adult and child abuse background check.
• High school diploma or its equivalent or currently attending high school or GED classes. A minimum of 2 years of any combination of military service, high school or related paid employment.
• Ability to carry, lift, push or pull up to 40 pounds regularly
• Ability to tolerate variations in work environment temperature
• Ability to be stationary or mobile for long periods of time

*This position requires a flexible schedule which includes days, evenings, and weekends to support business needs

Goodwill of Central Iowa is an Equal Opportunity Employer (EOE/M/F/Vet/Disability) and E-Verify Participant.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

If you are ready to work for an organization that brings out the best in people, apply today!
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