Full-Time Retail Embroidery Associate

FIGS; Scottsdale (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Premium medical, dental, vision

FIGS 401(k) with company match

Life and disability insurance

Employee stock purchase plan discount

50% product discount; 25% site-wide

Parental leave and caregiver support

Job summary

FIGS is seeking a Full-Time Lead Suture Specialist (Embroidery Machine Operator) to manage the embroidery operations at our Scottsdale Community Hub. You will handle in-hub embroidery orders, maintain and clean machines, and ensure finished garments meet quality standards.

You will supervise workflow, train team members, ensure safety compliance, and collaborate with store leadership and HQ. Proficiency with Barudan systems and Wilcom/Pulse is highly valued.

Qualifications

• Flexible schedule including weekends
• Experience operating embroidery machines and troubleshooting
• Proficiency with embroidery software (Wilcom, Pulse or equivalent)
• Proficiency with software for editing designs
• Familiarity with preventive maintenance and coordinating third-party servicing
• Strong problem-solving under tight deadlines
• Bilingual skills are beneficial but not required

Responsibilities

• Read, interpret, and complete embroidery orders accurately
• Set up embroidery machines (design loading, thread selection, hooping, trimming, packaging)
• Track and communicate order status with the retail team
• Inspect merchandise against order specs; perform adjustments or repairs
• Steam and prepare garments for customers
• Oversee embroidery workflow to prioritize and assign jobs
• Establish and monitor embroidery quality standards
• Train and mentor embroidery team members
• Ensure safety and compliance in embroidery production
• Collaborate with store leadership, VM, product, and supply chain teams
• Perform minor machine repairs and oiling; coordinate maintenance
• Keep work area clean and organized
• Manage embroidery supplies and inventory
• Assist store leadership with non-embroidery tasks including sales and operations

Skills

Flexible schedule

Organizational skills

Time management

Embroidery machine operation

Troubleshooting embroidery machines

Single-head embroidery machines

Embroidery software proficiency

Design editing software

Preventive maintenance coordination

Problem solving under deadline

Bilingual (beneficial)

Tools

Barudan embroidery machine

Wilcom

Pulse

Job description

FIGS is seeking a skilled Full-Time Lead Suture Specialist (Embroidery Machine Operator) to manage the embroidery operations at our Scottsdale Community Hub. This role involves handling in-Hub embroidery orders, maintaining and cleaning machines, and ensuring the quality of finished garments. The ideal candidate can work independently, manage multiple projects within deadlines, and possess a solid understanding of various embroidery machines. This position reports directly to the Store General Manager.

What You’ll Do:

Embroidery Operations

• Read, interpret, and complete embroidery orders accurately.
• Set up embroidery machines (design loading, thread selection, hooping, trimming, packaging).
• Track and communicate order status with the retail team.
• Inspect merchandise against order specs; perform adjustments or repairs as needed.
• Steam and prepare garments for customers.

Workflow & Quality

• Workflow & Scheduling: Oversee embroidery workflow by prioritizing and assigning jobs to ensure orders are completed accurately and on time.
• Quality Assurance: Establish and monitor embroidery quality standards, ensuring consistency across all products and catching issues before they reach customers.
• Training & Development: Train, mentor, and evaluate embroidery team members on machine operations, safety, and customer service, fostering a culture of skill development and accountability.
• Safety & Compliance: Ensure compliance with all safety protocols related to machine operation and embroidery production.
• Cross-Functional Collaboration: Partner with store leadership and HQ teams (VM, product, supply chain) to share embroidery trends, machine performance, and customer feedback.

Maintenance & Organization

• Perform minor machine repairs, cleaning, and oiling to ensure optimal operation.
• Coordinate preventative maintenance and third-party servicing as needed.
• Keep the work area clean and organized.
• Manage embroidery supplies, storage, and assist with inventory checks.

Team & Store Support

• Assist store leadership with non-embroidery tasks, including sales, and operations.

Qualifications:

• Flexible schedule, with availability to work weekends
• Strong organizational and time management skills; ability to manage multiple embroidery orders simultaneously.
• Experience operating and troubleshooting embroidery machines (Barudan experience a plus).
• Experience with single-head embroidery machines.
• Technical proficiency in embroidery software (Wilcom, Pulse, or equivalent).
• Proficiency with computer software for editing designs.
• Familiarity with preventative maintenance programs and ability to coordinate third-party servicing.
• Strong problem-solving skills; able to troubleshoot both machine and workflow issues under tight deadlines.
• Bilingual skills are beneficial but not required.
• All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis

Other must haves:

• Proven work ethic and integrity
• Ability to respond to short term deadlinesDetail and quality oriented
• Desire to excel and grow with FIGS
• 100% awesome, like our scrubs

FIGS Compensation and Benefits

Pay Range

• This role's hourly rate is between $18 and $20. Actual hourly rate is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience.
• Equity: FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan

Other compensation and benefits offered include:

• Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance
• Amazing 401(k) program, with a company match up to the first 6% of your contribution
• Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
• Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
• Access to FIGS Vet, Discounted Pet Insurance, and so much more…

*Benefits eligibility is determined by hour requirements and length of service

A little bit about us…

FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry’s category-defining healthcare apparel and lifestyle brand.

Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.

FIGS considers all Qualified Applicants, including those with Criminal Histories (e.g., arrests or conviction records), for Employment in accordance with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in FIGS’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.