Full-Time Retail Associate - Donations & Customer Service

GOODWILL IND OF THE CHESAPEAKE INC; Glen Burnie (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Industries of the Chesapeake is seeking a Retail Associate to support daily store operations, including customer service, donation intake, merchandise processing, and sales floor support.

This hands-on, team-based role offers weekend availability and flexible shifts. The position emphasizes helping customers, processing donations, stocking, pricing, tagging, and operating the POS system to ensure a smooth shopping experience.

Qualifications

• Customer service, retail, or material handling experience preferred.
• Ability to follow instructions and work with frequent interruptions.
• Strong communication and teamwork skills.
• Dependable, adaptable, and service-oriented.

Responsibilities

• Greet and assist customers and donors in a professional, friendly manner.
• Help donors unload items, issue donation receipts, and maintain accurate records.
• Support merchandise production by sorting, pricing, and tagging goods.
• Stock and maintain organized sales floor and backroom areas.
• Operate a cash register and POS system accurately.
• Assist with daily opening, closing, and recovery tasks.
• Support fundraising initiatives and uphold Goodwill’s mission.
• Follow safety, cleanliness, and housekeeping standards.

Skills

Customer service

Retail experience

Teamwork

Communication

Education

High school diploma or equivalent

Job description

Goodwill Industries of the Chesapeake is seeking a Retail Associate to support daily store operations, including customer service, donation intake, merchandise processing, and sales floor support.

This hands-on, team-based role offers weekend availability and flexible shifts. The position emphasizes helping customers, processing donations, stocking, pricing, tagging, and operating the POS system to ensure a smooth shopping experience.