Full-Time Remote Customer Service Representative (Manitoba)

Lensa; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading career site is seeking full-time remote Customer Service Representatives to support inbound customer service and help desk operations. Ideal candidates will have strong communication skills and a high school diploma, with opportunities for advancement in a supportive environment. Competitive pay and benefits are offered, including paid time off and health coverage.

Benefits

Paid Time Off and holidays

Health coverage after 30-90 days

Retirement plans, disability, and life insurance

Paid training

Fun, team-oriented culture

Qualifications

• Must be 18+ years old.
• Excellent communication skills (written and oral).
• Reliable with good attendance.

Responsibilities

• Listening to customers and resolving issues.
• Using systems for account management.
• Ensuring first call resolution.

Skills

Communication skills

Problem-solving

Customer service orientation

Multi-tasking

Typing speed

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Full-Time Remote Customer Service Representative (Manitoba)

Lensa is the leading career site for job seekers at every stage of their career. Our client, Mass Markets, is seeking professionals. Apply via Lensa today!

Position Overview

FULL-TIME REMOTE CUSTOMER SERVICE REPRESENTATIVE (MANITOBA)

We are looking for full-time customer service representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions. You will handle inbound calls, troubleshoot basic technical issues, and build strong relationships with customers while professionally representing well-known brands.

Schedules vary by site and project; we aim to accommodate everyone. This is a great opportunity to start your career with our growing team, supported by industry-leading training and numerous advancement opportunities such as Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Responsibilities

As a Contact Center Representative, your tasks include:

• Listening to customers, understanding their needs, and resolving issues
• Using systems and technology for account management
• Recognizing sales opportunities and applying sales skills to upgrade
• Explaining products and processes to customers
• Escalating dissatisfied customers appropriately
• Ensuring first call resolution through problem-solving and effective call handling

Qualifications

Ideal candidates are motivated, energetic, and confident. We provide comprehensive training, so positive, driven applicants are encouraged to apply. Requirements include:

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills (written and oral)
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance
• Problem-solving and customer service orientation
• Ability to multi-task and work in a fast-paced environment

Compensation and Benefits

We offer competitive pay, starting based on experience, plus benefits and incentives such as:

• Paid Time Off and holidays
• Contests with cash prizes, electronics, vacations, and cars
• Health coverage after 30-90 days
• Retirement plans, disability, and life insurance
• Opportunities for internal promotion
• Paid training and a fun, team-oriented culture

Physical Requirements

This role is primarily sedentary, involving long periods sitting and using a computer and phone. Occasional movement and lifting up to 40 pounds may be required.

Conditions of Employment

• Must be authorized to work in the country
• Willingness to undergo background checks and drug screening (where applicable)

Equal Opportunity

We are committed to diversity and provide equal employment opportunities without discrimination based on any protected characteristic.