Full- Time Receptionist and Concierge Services

careers-silverstoneliving; Nashua (NH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid meal breaks

Education assistance

Employee recognition

Employee assistance program

Health benefits

Insurance package

Earned time program

Holiday pay

Job summary

Silverstone Living is seeking a friendly receptionist to greet residents, families, and staff as the first point of contact in Nashua. You will provide concierge-level service, manage calls and inquiries, and coordinate guest and vendor access with a focus on exceptional resident experiences.

Responsibilities include front desk operations, administrative support, billing-related tasks, and aiding community programs and events. This is a respectful role in a nonprofit setting.

Qualifications

• Hospitality and customer service experience with professional communication.
• Experience with multi-line phones and high-volume calls.
• Strong computer skills and meticulous record-keeping.
• Privacy and confidential handling of information.
• Excellent verbal and written communication, organized and detail-oriented.
• Ability to work independently and as part of a team; professional appearance.
• Good judgment, problem-solving, and ability to assist older adults.

Responsibilities

• Serve as the primary contact for residents, families, visitors, vendors, and prospective residents.
• Provide concierge-level service with information, directions, and resources.
• Build relationships to promote an exceptional resident experience.
• Respond promptly to concerns and requests, following up for resolution.
• Welcome visitors and coordinate with vendors, inspectors, and officials.
• Manage guest suite reservations and collect related fees and keys.
• Assist with community programs, dining information, and events.
• Operate the telephone system and use two-way radio for communication.
• Maintain logs, distribute messages, and track logs for front desk operations.
• Process mail, deliveries, and resident work orders, maintain directories and parking info.
• Prepare notices, newsletters, and communication materials; support department projects.

Skills

Hospitality

Customer Service

Multi-line Telephones

Attention to Detail

Office Equipment

Privacy & Confidentiality

Verbal & Written Communication

Organization

Time Management

Independent Work

Professional Appearance

Judgment & Problem Solving

Experience with Older Adults

Lifting up to 50lb

Standing for Periods

Flexible Hours

Tools

Microsoft Office

Databases

Electronic Filing Systems

Document Creation

Job description

Overview

After 12 incredible years with our team, our beloved receptionist is moving across the pond on to their next chaper - which means we are looking for someone special to fill their shoes!

Come welcome and assists residents, guests, and staff and serves as the first point of contact for the community, providing courteous and professional assistance to all. Acts as a central resource for community information and responds to day-to-day operational inquiries from residents and staff.

• Hourly pay with paid meal breaks and discounted food for staff.
• Scholarship Program / Education Assistance.
• Employee Recognition.
• Employee Assistance Program.
• Health Benefits available with a minimum of 30 hours per week.
• Medical, Dental, Vision, Life Insurance, Supplemental Life Insurance, Short-Term Disability, Retirement Savings with company match.
• Generous Earned Time Program.
• Time and one - half paid for all hours worked on six major holidays.

Responsibilities

RESPONSIBILITIES:

• Serve as the primary point of contact for residents, families, visitors, vendors, and prospective residents.
• Provide concierge-level service by assisting residents with information, requests, directions, and community resources.
• Build positive relationships with residents and families while promoting an exceptional resident experience.
• Respond promptly and courteously to resident concerns, requests, and inquiries, following up as needed to ensure resolution.
• Welcome and assist visitors, vendors, inspectors, emergency personnel, and public officials.
• Maintain awareness of residents and staff presence to assist with requests and communication needs.
• Coordinate and maintain guest suite reservations, including collection of associated fees and keys.
• Assist residents with community programs, activities, dining information, and special events.

FRONT DESK & COMMUNICATION

• Operate and manage the multi-line telephone system, screening and directing calls appropriately.
• Comfortable using two-way radio for immediate communication.
• Maintain accurate communication logs, message logs, and shift transition reports.
• Receive and distribute incoming messages to residents and staff.
• Maintain visitor, vendor, and delivery logs as required.
• Direct applicants, visitors, and vendors to appropriate locations.

ADMINISTRATIVE SUPPORT

• Sort, date-stamp, distribute, and process incoming mail and deliveries.
• Coordinate intercommunity correspondence and courier deliveries.
• Accept and process resident work order requests according to established procedures.
• Maintain resident directories, staff directories, and photo records.
• Maintain resident parking assignments and communicate changes to relevant departments.
• Track resident absences, meal-away notifications, and out-of-building records as required.
• Prepare, create, and post community notices, signage, flyers, forms, and resident communications.
• Provide clerical and administrative support to community departments.
• Assist with newsletters, announcements, and other communication materials.

FINANCIAL & RECORDKEEPING FUNCTIONS

• Collect, document, and safeguard resident payments, fees, checks, and cash transactions according to established procedures.
• Assist with accounts receivable processes and payment tracking.
• Distribute monthly invoices and collect service fees.
• Maintain accurate records and logs associated with front desk operations.

SAFETY & COMMUNITY OPERATIONS

• Complete required resident safety and wellness check-in reports within designated timeframes.
• Security Monitoring of cameras and assuring all guests sign in.
• Maintain awareness of emergency procedures and provide support during emergency situations.
• Emergency response, responding calmly to incidents, coordinating emergency services as directed, assisting with fire evacuation procedures.
• Receive and direct deliveries.
• Redirect large deliveries to designated receiving areas and notify appropriate departments.
• Support community operations by assisting department leaders with projects and special initiatives.

ADDITIONAL DUTIES

• Participate in creating a positive, hospitality-focused culture throughout the community.
• Assist with special projects as assigned.
• Continuously seek opportunities to enhance the resident and visitor experience.
• Perform other duties and responsibilities as assigned by the supervisor or department leadership.

Qualifications

QUALIFICATIONS

• Exceptional Hospitality & Customer Service Experience demonstrated professional communication.
• Experience operating multi-line telephone systems and managing high call volumes professionally.
• Strong computer skills, including email, Microsoft Office applications, databases, electronic filing systems, and document creation with a strong attention to detail.
• Experience using office equipment, including copiers, scanners, postage equipment, and other office technology.
• Knowledge of privacy, confidentiality, and professional handling of sensitive information.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills with the ability to prioritize multiple responsibilities.
• Ability to work independently while maintaining a collaborative team approach.
• Professional appearance, positive attitude, and ability to create a welcoming environment for residents and guests.
• Ability to exercise sound judgment, discretion, and problem-solving skills.
• Experience working with older adults and their families preferred.
• May be required to push, pull, and lift up to 50lb
• Ability to stand for extended Periods of time
• Ability to typically work 9a-5pm with varying flexibility surrounding major holidays.

Silverstone Living is a non-profit organization supporting Hunt Community, The Huntington at Nashua, At Home by Silverstone and Webster at Rye. Our organization is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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