Full Time Receptionist (AM)

Silverado; North Carolina; On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

401(k) matching

Health, Dental and Vision Insurance

Flexible Spending Account (FSA)

Paid time off

Tuition reimbursement and professional

Referral program

Pet Insurance

Auto and Home Insurance

Discount Programs

Job summary

Silverado Franklin is seeking a receptionist to warmly welcome residents, families, and guests while supporting front desk operations. This full-time role blends professionalism, empathy, and multitasking to help maintain an organized, caring environment in a memory care community.

You will answer calls, assist with check-ins, manage mail, and keep computer files up to date, contributing to a smooth, welcoming experience for all.<\/p>

Qualifications

• High school diploma or equivalent required.
• At least one year of experience interacting with the public via phone and in person.
• Strong computer skills, especially with Microsoft Word and Excel.
• Strong verbal and written communication with a focus on exceptional customer service.
• Ability to multitask and stay organized.
• Comfortable working around animals and pets.
• Active role: walking, bending, lifting (up to 50 lbs.)
• Reliable transportation to meet attendance and punctuality standards.

Responsibilities

• Answer telephone calls professionally and direct them appropriately
• Greet visitors and assist with check-in and directions
• Receive, sort, and distribute incoming mail; prepare outgoing mail
• Maintain and update computer files related to associates and residents
• Support clerical duties and office functions as assigned

Skills

Customer service

Multitasking

Verbal communication

Written communication

Attention to detail

Reliable transportation

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Join Silverado Franklin, a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services. Since 1997, Silverado has delivered exceptional care to individuals with neurodegenerative conditions. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.

We’re hiring a receptionist – a warm, organized, and service-oriented team member who helps create a welcoming environment for residents, families, and guests. This role blends professionalism, empathy, and multitasking to support our community’s front desk operations.

Be a difference-maker with a memory care leader!
You lead with heart, hospitality, and integrity. You’re dependable, detail-oriented, and thrive in a fast-paced, people-focused environment. You’re passionate about making others feel seen, heard, and supported.

What You’ll Be Doing:

• Answer telephone calls professionally and direct them appropriately
• Greet visitors and assist with check-in and directions
• Receive, sort, and distribute incoming mail; prepare outgoing mail
• Maintain and update computer files related to associates and residents
• Support clerical duties and office functions as assigned

Qualifications:

• High school diploma or equivalent required
• At least one year of experience interacting with the public via phone and in person
• Strong computer skills, especially with Microsoft Word and Excel
• Strong verbal and written communication with a focus on exceptional customer service
• Ability to multitask and stay organized
• Comfortable working around animals and pets
• Active role: walking, bending, lifting (up to 50 lbs.)
• Reliable transportation to meet attendance and punctuality standards

Schedule: Full Time, AM shift, Sunday - Tuesday, Wednesday (half-day) 8:00am - 2:00pm

Anticipated pay range $18—$19 USD

Silverado offers the following benefits to eligible employees:

• 401(k) matching
• Health, Dental and Vision Insurance
• Flexible Spending Account (FSA)
• Paid time off
• Tuition reimbursement and professional development assistance
• Referral program
• Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!

* Silverado does not accept candidates from outside recruiters or agencies for this role. *

California Employees:

For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law.

To view California Consumer Privacy Act (CCPA) information, please visit this page: https://www.silverado.com/legal-disclaimers/#Consumer-Privacy-Act-Disclosure

Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable).

Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security

EOE/M/F/D/V