Full-Time, People and Operations Lead

Value Unconditional; Kansas City (MO); On-site; USD 50,000 - 65,000; Full time

Job summary

A nonprofit organization in Kansas City is looking for a People and Operations Lead. This full-time role focuses on overseeing HR functions, managing volunteer processes, and enhancing operational systems. The ideal candidate will have over four years of experience in human resources or operations and a deep commitment to the organization's mission. This hybrid position offers compensation based on experience and the opportunity to make a significant impact in a supportive work environment.

Qualifications

• Experience in volunteer management preferred.
• Ability to manage multiple tasks independently.
• Strong systems-thinking skills required.

Responsibilities

• Lead human resources functions including onboarding and offboarding.
• Support compliance with employment and nonprofit standards.
• Collaborate with leadership to improve operational systems.

Skills

Organized and detail-oriented

Compassionate communicator

Solutions-oriented

Strong administrative skills

People-centered practices

Education

4+ years experience in HR or operations

Experience in nonprofit environments

Job description

Position Title

People and Operations Lead

Type

Full-Time

Location

Hybrid, Tiffany Springs (Kansas City Northland)

Compensation

$50,000–$65,000 based on experience

Organization

Value Unconditional is a Christian ministry and 501(c)(3) nonprofit organization providing free victim services to adults seeking healing from sexual violence and childhood trauma. The organization operates three primary program areas: restorative, education, and advocacy services.

Position Summary

The People and Operations Lead provides strategic and hands‑on leadership for Value Unconditional’s internal people systems and organizational operations. This role supports the health, sustainability, and effectiveness of the organization by overseeing human resources functions, volunteer lifecycle management, internal policies, and day-to-day operational infrastructure.

This individual is a steady, highly organized, and relational leader who ensures staff, volunteers, and systems are supported, compliant, and aligned with Value Unconditional’s mission, values, and vision. The People and Operations Lead works closely with the Executive Director and leadership team to implement, refine and improve processes, and support organizational growth while maintaining trauma‑informed, ethical, and people‑centered practices.

Confidentiality, discretion, and alignment with organizational values are essential to this role.

Responsibilities

• Ensure all people and operations functions align with Value Unconditional’s vision, mission, values, and long‑term strategic direction.
• Lead core human resources functions, including onboarding, offboarding, personnel files, and internal documentation for all staff and volunteers.
• Conduct background checks and orient staff and volunteers to Value Unconditional.
• Support volunteer and staff processes, job descriptions, and role clarity.
• Maintain and update employee and volunteer policies, procedures, and handbooks in alignment with best practices and compliance requirements.
• Serve as a trusted point of contact for staff regarding internal controls, expectations, and support needs.
• Support compliance with employment, volunteer, and nonprofit standards and requirements.
• Maintain confidentiality and appropriate handling of sensitive staff, volunteer, and organizational information.
• Assist leadership with risk management related to people, operations, and internal controls.
• Oversee the full volunteer lifecycle, including recruitment, screening, onboarding, training coordination, communication, engagement, retention, and offboarding.
• Conduct outreach to organizations, churches and corporations to engage and recruit volunteers.
• Ensure volunteers are appropriately placed, supported, and equipped for their roles.
• Maintain accurate volunteer records, hours tracking, and compliance documentation.
• Provide hands‑on training and support for volunteers as they perform their tasks.
• Collaborate with committees and internal leadership to ensure volunteer capacity aligns with program needs.
• Support strategies to improve volunteer satisfaction, retention, and long‑term engagement.
• Participate in evening or weekend activities as needed, including volunteer engagement events, presentations, and recruitment efforts.

Operations & Internal Systems

• Oversee and improve internal operational systems, workflows, and administrative processes.
• Maintain organizational records, templates, and shared resources to ensure consistency and efficiency.
• Support internal documentation and cross‑team coordination.
• Ensure systems support accountability, clarity, and sustainability as the organization grows.
• Ensure accuracy of data and generate monthly reporting for programs.

Collaboration & Organizational Support

• Collaborate with the Executive Director and leadership team to identify operational gaps and improvement opportunities.
• Support cross‑functional initiatives that strengthen internal capacity and mission delivery.
• Contribute positively to the team environment and support other organizational duties as assigned.
• Identify opportunities to deliver presentations for awareness of Value Unconditional programs; willing to present to raise awareness of organization needs, recruit volunteers, and encourage partnership.

Skills & Attributes

• Organized and detail‑oriented with strong administrative, operational, and interpersonal skills.
• Professional, compassionate communicator who deeply enjoys connecting with people.
• Discreet, trustworthy, and demonstrates integrity.
• Able to manage multiple priorities with consistency and follow‑through.
• Solutions‑oriented, adaptable, and proactive.
• Committed to trauma‑informed, people‑centered practices.
• Passionate about Value Unconditional’s mission and values.
• Builds and fosters productive relationships with internal/external stakeholders and volunteers.
• Deadline‑driven problem solver.

Education & Qualifications

• 4+ years previous experience in human resources, volunteer management or operations.
• Experience in nonprofit or mission‑driven environments preferred.
• Experience developing or maintaining policies, procedures, or internal processes preferred.
• Must be able to work both independently to prioritize and manage multiple tasks.
• Strong administrative and systems‑thinking skills.

Reports to: Executive Director

Value Unconditional is an Equal Employment Opportunity Employer.

The People and Operations Lead is someone who loves people, has a deep appreciation for efficient systems, and is passionate about the work of Value Unconditional.

Our Mission

Every person regardless of their past will know their value is unconditional.

Our Vision

Every person regardless of their past will know their value is unconditional.