Full-Time Patient & Family Concierge, Senior (Medical Stepdown Unit)

UPMC; Pittsburgh (Allegheny County); On-site; USD 30,000 - 50,000; Full time

Job summary

UPMC seeks a full-time Patient and Family Concierge, Senior to enhance patient experiences at the Medical Stepdown Unit. This role involves administrative duties, patient care support, and serving as a resource for hospital guests. The ideal candidate will need strong communication and customer service skills, with a focus on nurturing a welcoming environment.

Qualifications

• Experience in healthcare or administrative roles is highly valuable.
• Ability to handle multiple tasks and maintain confidentiality.

Responsibilities

• Handle administrative tasks and coordinate patient services.
• Greet and assist hospital guests while managing patient transports.
• Support cleanliness and report issues to supervisors.

Skills

Communication

Customer Service

Administrative Skills

Teamwork

Confidentiality

Job description

Join Our Community!

Are you passionate about the patient experience and seeking growth opportunities? UPMC is dedicated to providing each patient with the right care, in the right way, at the right time, every time. Our Patient and Family Concierges are essential partners in that mission, enhancing the patient experience at UPMC with positivity and integrity. Join us as we provide Life Changing Medicine to our community.

Position: Full-TimePatient and Family Concierge, Senior
Department: 4 Pav - Medical Stepdown Unit
Location:UPMC Passavant
Shifts:Daylight, evening, weekend, and holiday shifts. Hours vary by unit.

**Title and salary are based on education and experience.

Responsibilities:

The primary function of the Patient & Family Concierge, Senior is administrative. Duties will include the following:

• Handle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
• Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.
• Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
• Complete patient admissions, discharges, and transfers through the electronic health record.
• Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.

The secondary function of the Patient & Family Concierge, Senior is as a Patient & Family Concierge, which may include the following duties:

Destination Coordinator:

• Greet and assist hospital guests.
• Provide directions and information.
• Use computers for patient information while respecting confidentiality.

EVS Associate:

• Clean assigned areas and remove trash.
• Make beds and ensure cleanliness.
• Report issues to the supervisor.

Transporter:

• Safely transport patients and equipment.
• Deliver supplies and record transportation data.
• Report activities to the manager.

Supply & Equipment Management:

• Order and organize supplies.
• Maintain inventory and check expiration dates.
• Monitor and stock patient and supply areas.

Patient Care Support:

• Respond to call lights and assist patients.
• Round hourly and distribute care plans.
• Perform audits and update bulletin boards.
• Follow mandatory reporting procedures.

*Performs in accordance with system-wide competencies/behaviors.
*Performs other duties as assigned.