Full-Time Patient & Family Concierge - 36 Hours per Week (UPMC Presbyterian/6D)

UPMC; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

UPMC Presbyterian Hospital is seeking a Full-Time Patient & Family Concierge to enhance patient experiences in the Neurosurgery Unit 6D. This role involves supporting patients, families, and staff with various bedside and administrative tasks, ensuring compassionate care throughout the hospital journey.

Responsibilities

• Greet and escort patients and visitors.
• Assist with patient transport, meal delivery, and supply replenishment.
• Maintain clean, organized spaces and report maintenance needs.
• Answer phones, respond to call lights, and provide non-clinical assistance.

Job description

Full-Time Patient & Family Concierge - 36 Hours per Week (UPMC Presbyterian/6D)

Interested in starting a career in healthcare and love helping others? Join us at UPMC Presbyterian Hospital as aFull-Time Patient & Family Concierge (PFC) on our Neurosurgery Unit 6D. This role offers a meaningful way to make a difference for patients and families by enhancing their hospital experience from arrival to discharge.

As a PFC, you'll support patients, families, and clinical staff by performing a mix of bedside, stocking, and administrative tasks. You’ll assist with everything from guiding visitors and delivering meals to transporting patients and managing supplies—ensuring smooth, compassionate care every step of the way.

This full-time, 36 hour per week, role requires rotating shifts, weekends, and holidays. Starting pay is $18.00/hour, with final title and rate based on experience and education.

Key Responsibilities

• Greet and escort patients and visitors.
• Assist with patient transport, meal delivery, and supply replenishment.
• Maintain clean, organized spaces and report maintenance needs.
• Answer phones, respond to call lights, and provide non-clinical assistance.

Note:This role doesNOTinvolve clinical tasks such as bathing, mobility assistance, or administering medical care.