Full-Time Patient & Family Concierge - 40 Hours per Week (UPMC Presbyterian/6D)

UPMC; Pittsburgh (Allegheny County); On-site; USD 30,000 - 36,000; Full time

Job summary

UPMC is seeking a Full-Time Patient & Family Concierge to enhance the patient experience in a compassionate context. In this role, you will support patient and family needs, assist with various tasks, and ensure a welcoming environment. This position is ideal for individuals who are enthusiastic about healthcare and providing exceptional services.

Qualifications

• High school diploma or active enrollment in a high school/GED program.
• Previous experience in healthcare or customer service preferred.
• Ability to follow written and verbal instructions.

Responsibilities

• Greet and escort patients and visitors.
• Assist with patient transport and meal delivery.
• Maintain clean, organized spaces.

Skills

Compassion

Enthusiasm

Strong desire to provide exceptional experience

Education

High school diploma or equivalent

Job description

Full-Time Patient & Family Concierge - 40 Hours per Week (UPMC Presbyterian/6D)

Join to apply for the Full-Time Patient & Family Concierge - 40 Hours per Week (UPMC Presbyterian/6D) role at UPMC

Full-Time Patient & Family Concierge - 40 Hours per Week (UPMC Presbyterian/6D)

4 days ago Be among the first 25 applicants

Join to apply for the Full-Time Patient & Family Concierge - 40 Hours per Week (UPMC Presbyterian/6D) role at UPMC

Interested in starting a career in healthcare and love helping others? Join us at UPMC Presbyterian Hospital as a Full-Time Patient & Family Concierge (PFC) on our Neurosurgery Unit 6D. This role offers a meaningful way to make a difference for patients and families by enhancing their hospital experience from arrival to discharge.

As a PFC, you'll support patients, families, and clinical staff by performing a mix of bedside, stocking, and administrative tasks. You’ll assist with everything from guiding visitors and delivering meals to transporting patients and managing supplies—ensuring smooth, compassionate care every step of the way.

This full-time, 40-hour-per-week role is scheduled Monday through Friday, 9:00 AM to 5:00 PM. Starting pay is $18.00/hour, with final title and rate based on experience and education.

Key Responsibilities

• Greet and escort patients and visitors.
• Assist with patient transport, meal delivery, and supply replenishment.
• Maintain clean, organized spaces and report maintenance needs.
• Answer phones, respond to call lights, and provide non-clinical assistance.
  
  

Note: This role does NOT involve clinical tasks such as bathing, mobility assistance, or administering medical care.

• High school diploma, or active enrollment in a high school/GED program, or one year of previous work experience in lieu of a diploma/GED
• Must demonstrate compassion, enthusiasm, and a strong desire to provide an exceptional experience for patients and families at all times
• Previous experience in healthcare or customer service is preferred, but not required
• Ability to follow written and verbal instructions
  
  

Licensure, Certifications, and Clearances:

• Act 34
  
  

UPMC is an Equal Opportunity Employer/Disability/Veteran

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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