Full-Time / Part-Time Apparel and Accessories Associate

Stinger Harley-Davidson; Medina (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A motorcycle dealership is seeking a customer service representative who will provide excellent service to customers and assist in retail sales. Responsibilities include greeting customers, handling transactions, and managing customer complaints with empathy. The ideal candidate should have skills in customer service and retail merchandising. This role may require working indoors and occasional outdoor events, with physical demands including standing and lifting merchandise. Experience with Point-of-Sale systems is preferred.

Qualifications

• Ability to get along with a broad customer base.
• Experience in merchandising and retail sales preferred.
• Ability to quickly learn Point-of-Sale and inventory systems.

Responsibilities

• Provide excellent customer service to all customers.
• Greet customers immediately in a courteous and friendly manner.
• Assist with retail sales of general merchandise.
• Handle customer complaints showing empathy and positive attitude.

Skills

Customer service skills

Ability to multitask

Empathy

Communication skills

Education

Experience in merchandising and retail sales

Tools

Point-of-Sale systems

Computerized inventory systems

Job description

Full-Time / Part-Time available.

Customer Service

• Provide excellent customer service to all the dealership's customers.
• Greet customers immediately, in a courteous and friendly manner.
• Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly and courteously.
• Point out any sales, specials, new merchandise to customers.
• Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
• Notify customers when special orders or back-ordered items are received.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

Retail Sale of General Merchandise

• Provide prompt and accurate service at cash register
• Assist Motoclothes Manager with attaining retail sales plans in General Merchandise
• Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory and prepare product for showroom floor.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.)
• Assist with set-up, organization, and staging of special events such as Open Houses, HOG activities, fashion shows, etc.
• Create well-organized presentations which appeal to our customers.
• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
• Continuously maintain showroom product availability by stocking shelves and displays
• Maintain/update customer mailing lists
• Attend training sessions to keep current with merchandising and inventory control issues.

Other Duties

• As assigned

Qualifications

• Must have the ability to get along with a broad customer base.
• Schooling or experience in merchandising and retail sales preferred.
• Experience with Point-of-Sale and computerized inventory systems or the ability to quickly learn.

Physical Demands

• Must have ability to stand and walk the sales floor for most of the day
• Frequently required to bend, stoop, crouch, reach, and lift 50lbs of merchandise.

Work Environment

• Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.