Full Time Package Dispatch Supervisor

UOH UPS Inc (Ohio); Madison (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

UPS in Madison, WI is seeking a Center Dispatch Analyst to optimize daily package dispatch and improve service performance. You will analyze production data, plan routes, and supervise dispatch staff to ensure timely operations.

Emphasis on adopting new technology and maintaining up-to-date dispatch processes. Responsibilities include reviewing daily reports, identifying trends, coaching team members, and promoting continuous improvement in a collaborative environment.

Qualifications

• Bachelor's Degree or international equivalent preferred.
• Must reside in the same geographic location as the job or be willing to relocate promptly.

Responsibilities

• Analyzes the previous day’s production reports and weekly trends to incorporate improvements into future plans.
• Determines employee training needs to produce continuous development plans.
• Provides feedback and support.
• Conducts performance evaluations and resolve individual and group performance issues.
• Supports a collaborative work environment through continuous communication and relationship building.

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Job Summary: This position is responsible for analyzing and planning a center’s daily package dispatch to ensure timely and efficient dispatch service performance. Employee analyzes previous dispatch results to maximize service performance and to streamline routes. This position has primary responsibility for managing the center’s dispatch systems and processes. He/She reviews data (e. g. , stop and volume trends, missed pieces, cost per piece, etc. ) to identify dispatch trends and uses these trends to create plans that maximize results. This position records route modifications, such as new streets and customers, to keep plans up-to-date and oversees load modifications to improve service and reduce costs. Employee also develops, updates and monitors dispatch processes and plans using trend and production report data to adjust routes and evenly distribute work. This position works to improve dispatch operations by promoting the implementation of new technology and monitoring dispatch planning system functionality. Employee directly supervises Part-time Planning & Dispatch Supervisors.

Responsibilities

• Analyzes the previous day’s production reports and weekly trends to incorporate improvements into future plans.
• Determines employee training needs to produce continuous development plans.
• Provides feedback and support.
• Conducts performance evaluations and resolve individual and group performance issues.
• Supports a collaborative work environment through continuous communication and relationship building.

Qualifications

Bachelor's Degree or International equivalent - Preferred

Other Criteria

• Job Grade: 203
• Must currently reside in the same geographic location as the job or be willing to relocate promptly
• Required Shift: Tuesday - Saturday (0200am - 1200pm). Days and hours may vary based on operational needs and the manager's instructions.
• Last day to apply is 10/20/2026 by the end of the day
• Employee Type: Permanent
• UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
• UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Company Background

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.