Full Time Operations/Visual Specialist

Wayfair; Sarasota (FL); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Employee discount

Medical benefits

Job summary

Wayfair’s Birch Lane Stores is hiring an Operations & Visual Specialist to blend retail operations with curated home styling. You’ll manage stock, support visual merchandising, and coach team members to deliver a friendly, confident customer experience.

This role emphasizes inventory accuracy, store presentation, and proactive problem solving, with growth opportunities in a fast-paced home furnishings environment at a Wayfair Birch Lane location.

Qualifications

• 2+ years of retail experience; home/furnishings space preferred.
• Ability to read and execute a sales floor design layout or planogram experience preferred.
• Basic electrical wiring experience preferred.
• Experience in visual merchandising (lighting installations, wallpapering, furniture assembly) preferred.
• Passion for great customer service, operational excellence, and efficiency to meet company goals.
• Track record of thriving in a fast-paced and changing environment.
• Strong organization, self-motivation, communication and relationship management skills.
• Ability to handle customer escalations with professionalism and maturity.

Responsibilities

• Provide an authentic, friendly customer experience aligned with Wayfair commitments.
• Manage, maintain and monitor stock levels and ensure items are locatable for replenishment.
• Coach and support Operations/Visual Associates and assist with workload planning and keyholder duties.
• Drive customer service and maintain a strong store presence to boost sales.
• Train associates on product knowledge, selling, and service standards.
• Provide observation feedback and guidance to help teammates grow.
• Assist with visual merchandising tasks and maintain store visual standards and sign placements.
• Utilize sales analytics tools to support store profitability and growth.
• Engage customers with product options across in-store and online assortments to drive satisfaction.
• Assist walk-ins on the sales floor and in the design studio as needed.
• Contribute innovative ideas to improve team operations.
• Adapt to rapid changes in products and promotions.

Skills

Retail experience

Customer service

Stock management

Planogram

English proficiency

Team collaboration

Job description

Operations & Visual Specialist - Birch Lane Stores

The base pay for this position is $21.50 per hour.

Come join the team that is reinventing home! Wayfair is hiring for our Birch Lane retail store! If you are looking for rapid growth, constant learning and dynamic challenges, this store might be the future home for your career.

What You’ll Do

• Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.
• Manage, maintain and monitor stock levels, receive and process merchandise, ensure items are properly stored, and easily located for replenishment on the sales floor.
• Provide coaching and support to Operations/Visual Associates and support their allocated workload efforts as determined by the Store Leader. Depending on the specific work shift, this associate will help open and/or close the store, with keyholder responsibilities.
• Support associates to help drive exceptional customer service and maintain a strong visible presence in the designated work area to drive sales and strong customer service.
• Support Store Leaders to train and develop associates on knowledge of our product, selling, customer service, operations, visual, and other aspects of their roles.
• Along with the Store Manager, provide helpful observation feedback and thoughtful guidance to associates to aid them to adapt and grow.
• Support visual merchandising tasks such as maintaining store's visual standards, floorsets, window changes, signage placement, lighting installations, basic electrical wiring, wallpapering, etc, as needed
• Utilize sales analytics tools to drive store profitability and growth in a way that supports the success of the overall brand.
• Drive sales in the store by asking great questions to understand customer needs, guiding them through their questions, providing product options (both within store and our endless aisle/online assortment via web and app) that leads to a satisfied customer experience.
• Assist walk-ins on the sales floor and in the design studio as needed.
• Bring a willingness to share innovative ideas and solutions to continuously improve team operations.
• Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.

What You’ll Need

• 2+ years of retail experience; preferably in the home or furnishing space. Interior design , furniture, or home goods experience preferred.
• An ability to read, interpret and execute a sales floor design layout map or basic planogram experience, preferred.
• Basic electrical wiring experience, preferred
• Experience in visual merchandising ( lighting installs, wallpapering, furniture assembly, preferred.
• Passion for great customer service, operational excellence, and efficiency to meet company goals.
• Track record of thriving in a fast paced and changing environment.
• Strong organization, self-motivation, communication and relationship management skills.
• An ability to handle customer escalations and demonstrate professional maturity
• Able to speak, read and comprehend English to ensure your safety and the safety of those working around you.

Physical Requirements

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit, regularly climb or balance, and frequently stoop, kneel, crouch, crawl or reach overhead. The employee must regularly, frequently or occasionally lift and/or move up to 50lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to ascend/descend a ladder (minimum 10ft)
• Ability to use a variety of hand-held tools,(such as, but not limited to, wire cutter, wire strippers, screwdrivers, hammer, measuring tape, leveler, drill).
• Ability to use basic electrical wiring, associated with lighting installation.

Compensation & Benefits

• Medical benefits, financial benefits, and a generous employee discount

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].