General Manager

TOWNEPLACE SUITES ASHEVILLE; Asheville (NC); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Salary and bonus

Fun work environment

Training and growth

Medical, dental, vision

Paid holidays

401k retirement

Job summary

Hospitality America, LLC is seeking a dynamic General Manager for Towneplace Suites Asheville to lead day-to-day hotel operations and deliver outstanding guest experiences. The successful candidate will empower a diverse team, engage with the local business community, and establish high standards across housekeeping, front desk, food and beverage, and facilities.

A strategic mindset, strong leadership, and a passion for hospitality are essential to grow brand presence and profitability in a

Qualifications

• Proven experience managing select service or full-service hotels.
• Strong leadership skills, with the ability to inspire and motivate a diverse team.
• Exceptional organizational and problem-solving abilities.
• Excellent communication and interpersonal skills.
• A passion for the hospitality industry and a commitment to delivering outstanding guest experiences.
• Knowledge of industry trends, best practices, and emerging technologies.
• Flexibility to work in a dynamic and fast-paced environment.

Responsibilities

• Oversee day-to-day hotel operations to ensure seamless guest services and efficient workflows.
• Actively engage in the local community to further increase brand/product awareness via approved memberships, charitable activities, and business community/networking events.
• Foster partnerships with local businesses to enhance guest experiences and drive revenue.
• Establish and maintain high operational standards in all areas, including housekeeping, front desk, food and beverage, and facilities management.
• Implement strategies to enhance revenue generation, cost control, and operational efficiency.
• Continuously evaluate and improve operational processes to enhance guest satisfaction and profitability.

Skills

Leadership skills

Organizational skills

Communication skills

Problem-solving abilities

Hospitality industry knowledge

Team motivation

Strategic mindset

Job description

ABOUT THE OPPORTUNITY:

We are on the lookout for a dynamic and community-centric General Manager for our Towneplace Suites Asheville hotel. We are in search of someone with an outgoing personality, a flair for creativity, and a strategic mindset to lead our hotel team.

In this pivotal role, you will embody an entrepreneurial spirit, leveraging your leadership skills and sales acumen to foster a team dedicated to delivering an outstanding experience for both guests and team members.

ABOUT US:

At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H.

PASSIONATE – Passionate with the spirit to serve.

EXCELLENCE – Committed to excellence that inspires results.

ADAPTABLE – Adjust, adapt, and overcome.

COMMUNITY – Creators of a collaborative community invested in growth.

HUMBLE – Humble, trustworthy, and transparent.

They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. Join us and develop a team of your own, inspired to be their best.

WHAT YOU’LL DO:

• Oversee day-to-day hotel operations to ensure seamless guest services and efficient workflows.

• Actively engage in the local community to further increase brand/product awareness via approved memberships, charitable activities, and business community/networking events.
• Foster partnerships with local businesses to enhance guest experiences and drive revenue.
• Establish and maintain high operational standards in all areas, including housekeeping, front desk, food and beverage, and facilities management.
• Implement strategies to enhance revenue generation, cost control, and operational efficiency.
• Continuously evaluate and improve operational processes to enhance guest satisfaction and profitability.

WHY TOWNEPLACE Suites Asheville hotel:

• Competitive Salary and Bonus: We believe in recognizing and rewarding our team members for their hard work.
• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
• Top Notch Training and Growth Opportunities: We will make sure you have what you need to excel in your career!
• Medical, Dental, and Vision coverage.
• Paid holidays and vacation time.
• 401k Retirement Plan.

EDUCATION AND EXPERIENCE:

• Proven experience managing select service or full-service hotels.
• Strong leadership skills, with the ability to inspire and motivate a diverse team.
• Exceptional organizational and problem-solving abilities.
• Excellent communication and interpersonal skills.
• A passion for the hospitality industry and a commitment to delivering outstanding guest experiences.
• Knowledge of industry trends, best practices, and emerging technologies.
• Flexibility to work in a dynamic and fast-paced environment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 50 pounds.
• Must be able to navigate various departments of the organization’s physical premises.

TRAVEL:

Less than 5%

AFFIRMATIVE ACTION/EEO STATEMENT:

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

ADDITIONAL INFORMATION:

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position’s essential functions.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.