Full-Time Move-In Coordinator at Ashton Commons Senior Living

Continental Senior Living Management LLC; McCandless (Allegheny County); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

PTO from day one

Flexible schedule

Staff meals

Staff lounge

Job summary

Ashton Commons Senior Living in Wexford, Pennsylvania is seeking a full-time Move-In Coordinator. This role focuses on sales and occupancy growth, coordinating a seamless move-in experience, and building relationships with prospective residents and their families.

The ideal candidate is sales-minded, highly organized, and comfortable asking for the sale, with experience in senior living or hospitality ideal. A strong customer-service orientation and proficiency with CRM tools are essential.

Qualifications

• Sales-minded and results-oriented aptitude.
• Naturally outgoing and comfortable talking with people.
• Strong communication skills to build trust with families.

Responsibilities

• Manage and follow up with prospective resident leads from inquiry through move-in.
• Make outbound calls and follow-up contacts with prospects and families.
• Conduct tours of Ashton Commons for prospective residents and families.

Skills

Sales mindset

Communication

Organizational skills

CRM proficiency

Team player

Tools

CRM

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time Move-In Coordinator at Ashton Commons Senior Living

Wexford, PA, US

10 days ago Requisition ID: 2291

Salary Range: $21.00 To $21.00 Hourly

Ashton Commons Senior Living | Full-Time

Ashton Commons Senior Living is seeking a motivated, personable, and sales-driven Move-In Coordinator to join our team full-time. This is a unique opportunity for someone who enjoys building relationships, connecting with families, and helping prospective residents make one of the most important decisions for themselves or their loved ones.

While this position is responsible for coordinating a seamless move-in experience, a significant focus of the role will be sales and occupancy growth. The ideal candidate is confident speaking with prospective residents and families, comfortable asking for the sale, highly organized, and passionate about senior living.

What You’ll Do

Sales & Occupancy — A Major Focus of the Role

• Manage and follow up with prospective resident leads from initial inquiry through move-in.
• Make consistent outbound calls and follow-up contacts with prospects and families.
• Conduct professional, engaging tours of Ashton Commons for prospective residents and their families.
• Build meaningful relationships with prospects and understand their individual needs, concerns, and priorities.
• Clearly communicate the benefits, services, amenities, and lifestyle offered at Ashton Commons.
• Guide families through the decision-making process and confidently ask for the move-in.
• Maintain a strong sales pipeline and ensure no lead falls through the cracks.
• Track tours, leads, follow-ups, deposits, and move-ins using the community’s CRM or tracking systems.
• Work toward established occupancy, conversion, and move-in goals.
• Develop relationships with hospitals, rehabilitation facilities, home health agencies, physicians, senior organizations, and other referral partners.
• Participate in networking, outreach, open houses, community events, and other marketing initiatives designed to generate leads.
• Identify opportunities to increase referrals and strengthen Ashton Commons’ presence within the local senior living market.
• Collaborate with leadership and the sales/marketing team to develop strategies for increasing occupancy.

Move-In Coordination

• Serve as the primary point of contact for families once they commit to moving into the community.
• Coordinate all aspects of the move-in process from deposit through move-in day.
• Communicate move-in requirements, deadlines, paperwork, and expectations to residents and families.
• Coordinate with families, staff, healthcare providers, movers, and other outside partners as needed.
• Ensure apartments are prepared and ready for new residents.
• Work closely with the care and operations teams to communicate resident needs and preferences.
• Provide a warm, welcoming experience for residents and their families on move-in day.
• Follow up with new residents and families after move-in to ensure a smooth transition and high level of satisfaction.
• Identify opportunities to turn a positive resident/family experience into referrals and future leads.

What We’re Looking For

The ideal candidate is:

• Sales-minded and results-oriented with a strong desire to meet and exceed goals.
• Naturally outgoing, friendly, and comfortable talking with people from all backgrounds.
• A strong communicator who can build trust quickly with seniors and their families.
• Comfortable making sales calls, following up repeatedly, conducting tours, and asking for the business.
• Organized and detail-oriented with excellent follow-through.
• Compassionate and empathetic when working with families who may be facing difficult decisions.
• Self-motivated and able to work independently while being an effective member of a team.
• Comfortable managing multiple leads, conversations, and move‑ins simultaneously.
• Professional, dependable, and positive.
• Proficient with email, Microsoft Office, and CRM or lead-tracking systems.

Preferred Experience

• Admissions or move-in coordination
• Hospitality or customer service
• Business development or outside sales
• Real estate, apartment leasing, or other consultative sales

At Ashton Commons and Continental Senior Communities, we live by our Five Pillars:

• Our Team Pillar: brings focus to our team members that are at the core of our company
• Our Customer Pillar: empowers our residents to live their lives the way they wish.
• Our Community Pillar: engages the larger community to support each other.
• Our Innovation Pillar: seeks to find ways to improve the lives of everyone we touch.
• Our Stewardship Pillar: ensures that our communities are committed to economic, human capital and environmental sustainability.

We Offer:

• PTO time...starts accumulating from your first day!
• Flexible Schedule-work your day, your way...We value your time!
• Complimentary staff meals-Restaurant quality dining experiences for residents and staff
• Comfortable staff lounge – Equipped with charging stations