Full-Time Member Service Representative

Deseret First Credit Union; Clearfield (UT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

12 paid holidays

Positive atmosphere

Full benefits package

Competitive compensation

Wellness initiatives

Job summary

Deseret First Credit Union is seeking a customer service-focused team member to open new accounts and guide members through lending opportunities. You will educate members on Deseret First products, process transactions accurately, and maintain records to ensure a smooth member experience.

The role emphasizes owning the member experience, seeking referrals, and participating in community involvement to grow the branch's wallet share of Deseret First products and services.

Qualifications

• High school diploma or GED and six months of experience working with the general public.
• Ability to learn and use branch software and processes.
• Strong customer service orientation and communication skills.

Responsibilities

• Opening new accounts and providing support with lending opportunities.
• Educating members on Deseret First products and services.
• Processing financial transactions accurately and maintaining records.
• Owning the member experience in the branch for each interaction.
• Building branch business through referrals and community involvement.

Skills

Customer service

Teamwork

Communication skills

Problem solving

Proactive

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

There's a Reason We've Won So Many Awards For Being One Of The Best Companies To Work For!

Benefits

• 12 paid holidays
• A positive atmosphere and co-workers who truly care
• Full benefits package, perks, and discounts worth a double-take
• Competitive compensation
• Enjoyable activities and wellness initiatives

Schedule

Monday - Friday 8:45 - close, as well as rotating Saturdays 8:45 - 2:15.

Duties And Responsibilities

• Opening new accounts and providing support and guidance with lending opportunities
• Educating on and proposing credit union products and services that provide solutions to member's financial needs
• Accurately and efficiently processing members' financial transactions, including transferring money to member accounts, posting transactions, and maintaining member records
• Owning the member experience in the branch for each member interaction to provide the best possible "Deseret First experience"
• Consistently looking for opportunities to build the branch business through member referrals, community involvement, and increasing members' wallet share of Deseret First products and services
• This job description is not an exhaustive list of all job duties; other duties may be assigned at any time

Qualifications

• High school diploma or GED and six months of experience working with the general public required

Competencies

• Driven by a purpose
• Energetic, friendly, and professional
• Passionate about delivering an exceptional member experience
• Empathetic
• Proactive
• Ability to think outside the box and solve problems
• Aptitude to discuss and recommend financial products and solutions
• Ability to work well in a team environment
• Oral and written communication skills
• Ability to multi-task

Computer/Software Skills

• Microsoft Office Suite; strong ability to learn new software programs

Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability veteran status, pregnancy, sexual orientation or any other characteristic protected by law.

Pay Details

DOE

Benefits

Full Benefits Package

Salary

Starting at $21.00 per hour, DOE.