Full Time Member Experience Associate (Teller)

Monroe Community Credit Union; Michigan; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the financial sector is seeking a Full Time Member Experience Associate to join their dynamic team. This role is pivotal in delivering exceptional member service, handling transactions, and promoting financial products. The ideal candidate will thrive in a supportive environment that values teamwork and personal growth. With a commitment to community engagement and employee development, this organization offers a fulfilling career path for those passionate about helping others. Join a team where your contributions matter and make a difference in the lives of members every day.

Benefits

Medical and health insurance

Dental and vision insurance

401(k) retirement savings plan

Paid Time Off

Company-sponsored training

Flexible Schedules

Employee assistance plan

Teledoc services access

Qualifications

• High school diploma required with prior teller or banking experience preferred.
• Strong attention to detail and accuracy in all work.

Responsibilities

• Process transactions like withdrawals and deposits accurately.
• Provide excellent member service and resolve issues professionally.

Skills

Attention to Detail

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Tools

Computer Terminal

Telephone

Adding Machine

Job description

Here at MCCU, we believe in creating a supportive work environment that prepares individuals for careers in the ever-changing financial industry. Our focus is on offering exceptional services that exceed our members' expectations, but as a not-for-profit institution, our real passion is giving back to the communities we serve.

Our culture values the importance of both team and family. We encourage open communication and support each other in achieving our goals. At the same time, we recognize the importance of family and strive to create a work environment that allows for a healthy work-life balance.

We believe that having fun is an essential part of a productive and fulfilling work experience. We encourage team-building activities and social events that allow us to connect with each other on a personal level.

Overall, our culture is centered around creating a positive and supportive work environment that values both personal and professional growth and development where leaders meet regularly with employees to understand their career aspirations and work together to accomplish their goals. We believe that by investing in our team members, we can achieve great things together!

We are proud to offer the following employee engagement initiatives:

• Career and Personal Development Opportunities
• Employee Committees
• Employee and Branch Competitions
• Employee and Family Activities

Employee Benefits

MCCU is proud to be able to offer benefits to both our full and part-time employees!

As a full-time employee, you are eligible to receive:

• Medical and health insurance
• Dental and vision insurance
• Access to Teledoc services
• 401(k) retirement savings contribution plan
• Life and disability insurance
• Employee assistance plan
• Company-sponsored training
• Paid Time Off
• Paid Holidays

As a part-time employee, you are eligible to receive:

• Flexible Schedules
• Paid Time Off (12 Months on the job)
• Free access to Teledoc services
• 401(k) retirement savings plan
• Company-sponsored training

Employment in the financial industry can be both rewarding and challenging. Employees who have a genuine desire to help others will excel at MCCU, as we are driven to hire and retain only those who are dedicated to delivering outstanding service to our membership. As a full-service financial institution, MCCU currently employs over 75 professionals in numerous fields of expertise.

Position: Full Time Member Experience Associate (Teller)

Location: Monroe, MI

Job Id: 187-05

# of Openings: 1

Reports To: Branch Manager

FLSA: Non-Exempt

Category: Full Time

SUMMARY

The Member Experience Associate is responsible for executing established policies, procedures, and systems involving cashier operations and member service functions. This role performs teller transactions for members and ensures members are promptly and professionally served. The Member Experience Associate acts as a Financial Service Representative, as needed, and actively promotes Monroe Community Credit Union products and services. This position fosters an environment that produces exceptional member service in accordance with MCCU’s Passion Statement.

CORPORATE COMPETENCIES

• Member Service and Value – Deliver exemplary service internally and externally in accordance with the credit union’s service standards and in a professional manner that projects confidence, knowledge, and ability to provide options and solutions to meet member needs within established policies and procedures. Interactions with members provide value and generate goodwill and a positive image of MCCU as a trustworthy financial institution.
• Accountability/Accuracy/Efficiency – Maintain a superior level of attention to detail and ensure accuracy in all transactions and activities performed. Organized and thorough in completing duties and a reliable team member. Ensure established processes and procedures are complied with and are consistently executed. Display self-motivation. Accept responsibility for own actions and hold others accountable to maintain appropriate levels of performance in accordance with established policies and procedures.
• Team Player - Possess exceptional collaborative skills to work cross-functionally with various departments and operational areas to solve problems and advance ideas and innovation. Maintain positive working relations with all credit union team members to achieve corporate and departmental goals and objectives. Treat people with respect; keep commitments; inspire the trust of others.
• Decision Making - Consistently apply superior data-driven decision-making techniques pertaining to job duties, inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as a tool for development. Exercise good judgement in making decisions, ensuring appropriate supervisory approvals are obtained.
• Communication – Exhibit strong communication skills with internal and external stakeholders. This includes appropriate collaboration and engagement of staff and other higher-level executives in information gathering and sharing, project management, and implementation of projects and other assignments. It also includes communication with vendors, members, and other external parties. Respond to inquiries or refer inquiries to the appropriate department or person and exhibiting the necessary follow-through with members and/or staff involved.

ESSENTIAL DUTIES

Performance Responsibilities – Responsibilities and duties related to this function are:

• Accurate processing of various transactions such as check cashing, withdrawals, deposits, loan payments, and Visa cash advances.
• Actively engage and participate in Credit Union promotions while meeting cross-sale goals.
• Maintain a balanced cash drawer and ensure proper handling of cash and negotiable instruments. Assist members with account inquiries, including balances, account history, and transaction details.
• Provide excellent member service by resolving issues and answering questions professionally and courteously.
• Demonstrate teamwork through positive interactions with all co-workers.
• Completion of member verification and direct deposit forms.
• Assist with coin machine.
• Assist with night deposit and ATM balancing when required.
• Perform other duties as assigned.

ENVIRONMENT AND PHYSICAL ACTIVITY

The incumbent is in a non-confined office type setting in which he or she is free to move about at will. The position includes driving to MCCU branches which includes exposure to the outside weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors, drafts, etc.

The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.

The incumbent for this position may operate any or all of the following: telephone, copy and fax machines, adding machine (calculator), check protector, scanner and image systems, scanning equipment, encoder, money counter, credit card terminal, computer terminal, and related printers, or other equipment as directed. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, member and vendor contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High school diploma required.
• Prior teller or banking experience preferred.
• Strong attention to detail and accuracy in all work.
• Proven ability to work accurately and efficiently under minimal supervision.
• Member service experience preferred.
• Member service oriented with the enthusiasm to provide high quality service.
• Excellent oral and written communication skills.

Leadership reserves the right to change this job description at any time according to business needs.

MCCU is an Equal Opportunity Employer. MCCU does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.