Financial Service Specialist (Teller) - Grand Forks

First Community Credit Union; Grand Forks (ND); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading credit union in North Dakota seeks a dedicated member service representative to deliver exceptional customer service and assist members with their financial needs. The role offers opportunities for personal growth and a supportive work environment. Join a team that values community involvement and integrity, while enjoying a comprehensive benefits package and a work-life balance.

Benefits

11 paid federal holidays

401k match

Fully paid single medical, dental, and vision

Qualifications

• Previous cash-handling preferred.
• Ability to operate a computer and office equipment.

Responsibilities

• Provide exceptional customer service and maintain community trust.
• Process financial transactions and cross-sell products.
• Open new accounts and secure retail loans.

Skills

Customer Service

Communication

Detail-oriented

Education

High school diploma or GED

Job description

About FCCU

FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.

As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community.

Core Values-Strengthen Community by helping members grow and thrive.

• Community-Our Communities define who we are "People Helping People."
• Integrity-We will live and work with uncompromised integrity.
• Passion-We will display passion in our work and service to our membership.
• Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.

Job Responsibilities

Our goal is to meet our members' financial needs with extraordinary personal service. This passion for quality and people-focused care is also evident in how we treat our employees.

• Arrive each day full of energy and ready to provide unsurpassed customer service to our members while maintaining our tradition of community trust.
• Cheerfully and in a professional manner, you greet them in person, on the telephone, or by email and enjoy developing and nurturing relationships as you serve their financial needs.
• You stay busy as you efficiently process routine financial teller transactions for our new and existing members.
• You have opportunities to utilize your product knowledge and cross-sell financial products and services to meet their current and future financial needs.
• You will have the ability to open new accounts, secure retail loans, process transactions and cross-sell products and services to meet members' financial needs and increase member satisfaction.
• You provide engaging, personal service to members and truly care about finding real solutions to their financial needs. You are goal-oriented and always learning and improving. You take pride in being the face of FCCU and projecting a positive image to our current and prospective members alike!

Qualifications

• High school diploma or GED
• Previous cash-handling preferred
• Ability to operate a computer, telephone and other office equipment
• Competitive team player, with a positive attitude willing to learn and adapt to change
• Ability to communication, both written and verbal
• Detail-oriented and able to work in a fast-paced member service environment

Benefits

We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. While we know benefits are highly important, we also recognize and support the value of a family and work life balance.

Work Schedule

Full time Monday-Friday and rotating Saturdays.

You must complete an FCCU employment application located at https://www.myfccu.com/careers

First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)