Full-Time Member Experience Advisor (New Britain)

American Heritage Federal Credit Union; Pennsylvania; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Health benefits

401(k) with company match

Future growth opportunities

Job summary

American Heritage Credit Union in Allentown is seeking a Full-Time Member Experience Advisor to deliver premier service to members, clients, and associates. You will proactively engage members with a consultative approach to address their financial needs.

Responsibilities include processing basic accounts and loan requests, using data tools to analyze engagement, and connecting members with SMEs for specialized services. Rotating evenings and Saturdays are required.

Qualifications

• 1–3 years of similar or related experience.
• High school education or GED.
• Full-time position with rotating evening and Saturday hours.
• FICEP certification preferred.

Responsibilities

• Process account-related requests including opening basic consumer accounts and performing file maintenance.
• Process basic consumer loan-related requests including loan applications, booking and disbursement, and file maintenance.
• Utilize sales tracking systems and member data tools to analyze engagement and offer solutions.
• Connect members to SMEs via SmartOffice/VANA for specialized financial needs.

Job description

American Heritage Credit Union, a $5+ billion financial institution has an immediate opening for a Full-Time Member Experience Advisor at our Allentown Branch!

This position provides a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience. Proactively engage existing and prospective members with their financial needs using a consultative approach.

Responsibilities Include:

• Process account-related requests including opening basic consumer accounts and performing file maintenance (e.g., address changes, name changes, adding/removing signers/owners, plastic card requests, etc.).
• Process basic consumer loan-related requests (e.g., signature and credit card) including submitting applications, booking, and disbursing, and file maintenance (e.g., modification of agreements, Skip-A-Pay, etc.).
• Utilize sales tracking systems, member data warehouse programs, and other tools (e.g., DataVa, Better Lobby, etc.) to analyze members' engagement with the credit union and offer solutions that will be conducive to the member's current/future life stage(s).
• Connect members to our Subject Matter Experts (SMEs) via SmartOffice/VANA technology who can assist them with their specialized financial needs (e.g., Lending, Mortgages, Account Services, IRC, etc.).

QUALIFICATIONS:

• One year to three years of similar or related experience.
• A high school education or GED.
• Full-time position- Rotating evening and Saturday hours are required.
• FICEP certification preferred.

Our commitment to your success is enhanced by our competitive rate commensurate with experience and an extensive benefits package.

• Paid time off
• Health benefits
• 401(k) with a generous escalating company match
• Future growth opportunities within the company

We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.

EOE M/F/D/V