Full-time Medical Receptionist - Quarry Lake, Baltimore

The Centers for Advanced Orthopaedics LL; Baltimore (MD); On-site; USD 17,000 - 28,000; Full time

Job summary

OrthoMaryland in Baltimore seeks a Front Desk team member to greet visitors, prepare patients for visits, and ensure accurate information for visits and billing. You will be the face of the orthopedic practice and play a key role in patient experience and workflow.

The role involves handling patient balances, coordinating with staff on payments and referrals, and maintaining confidentiality under HIPAA while delivering excellent customer service in a busy clinical setting.

Qualifications

• Must be able to multitask effectively; critical time management skills necessary.
• Understanding of basic healthcare terminology.
• Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike.

Responsibilities

• Checks in and checks out patients in a timely, friendly manner.
• Comforts patients by answering questions they may have.
• Discusses patient balances and collects Copayment/Balances.
• Maintains patient accounts by verifying insurance information and coordinating with staff for payment and referral requirements.
• Keeps doctors and staff informed of scheduling, patient details, and potential delays.
• Protects patient confidentiality; HIPAA familiar.
• Exhibits strong customer service in daily interactions with public, staff and physicians.
• Maintains professional demeanor aligned with Core Values and Shared Purpose.
• Collaborates to protect Patient Health Information.
• Processes collection of Copayments/Balances.
• Schedules with patient and provider schedules in mind.
• Verifies insurance eligibility and plan requirements.
• Responsible for daily collection reconciliation.
• Performs other duties as assigned.

Skills

Multitasking

Customer service

Communication

HIPAA compliance

Job description

Full-time Medical Receptionist - Quarry Lake, Baltimore

Job Category: Human Resources

Requisition Number: FULLT002119

• Posted : October 6, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Baltimore, MD 21209, USA

Description

At OrthoMaryland, one of the oldest and most respected orthopaedic practices in the Baltimore metropolitan region, we pride ourselves on continuing a long tradition of providing excellent surgical and non-surgical orthopaedic care to our patients. Our team of 26 Orthopaedic Doctors/Physician Assistants offers appointments for the whole family, from pediatric to adult patients.We are committed to creating a practice that feels like family - for our patients and each other. We endeavor to treat every member of the OrthoMaryland family with respect, compassion, and a healing hand.

As a Front Desk team member, you are the face of our Orthopaedic practice. You are responsible for creating a welcoming atmosphere by greeting visitors and patients in a timely, friendly manner, preparing patients for their visit, and ensuring that all information necessary for the visit and billing process is complete and accurate. We entrust our patients into your hands!

Medical Office Receptionist Job Responsibilities and Duties include:

• Checks in and checks out patients in a timely, friendly manner
• Comforts patients by answering any questions they may have
• Discusses patient balances and collects Copayment/Balances
• Maintains patient accounts by verifying insurance information and coordinating with relevant staff members for payment and referral requirements
• Keeps doctors, physician assistants, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
• Protects patients’ right to confidentiality; mandatory familiarity with HIPAA
• Exhibit strong customer service skills in daily interaction with the public, staff, and physicians in the performance of job duties
• Maintain a professional demeanor at all times, keeping the company's Core Values and Shared Purpose at the forefront of your actions
• Collaborating in the process to protect Patient Health Information
• Processing the collection of Copayments/Balances
• Scheduling with both the patient and provider schedules in mind
• Understanding and Verifying Insurance Eligibility and the requirements of those plans
• Responsibility for daily collection reconciliation
• Performs all other duties as assigned

Requirements:

• Must be able to multitask effectively; critical time management skills necessary
• Understanding of basic healthcare terminology
• Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike

Hourly rate range is $ 15.00 - $25.00. The final offer will depend on the candidate's experience.

Team Player

Works well as a member of a group

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.