Full-Time Loss Prevention Officer

Kohl's; Winston-Salem (NC); On-site; USD 19,000 - 22,000; Full time

Job summary

Kohl's is seeking a Loss Prevention Officer in Winston-Salem, NC to deter theft and support investigations. The role emphasizes collaboration with store teams, law enforcement, and local networks to reduce shortages and protect merchandise.

Primary duties include surveillance, incident documentation, and contributing to loss prevention programs in-store. Attention to detail, discretion, and customer service excellence are required.

Qualifications

• Ability to work independently with initiative.
• Strong customer service skills.
• Ability to make quick decisions in the company’s best interest.
• Uphold confidential information and investigations.
• Detail-oriented

Responsibilities

• Create partnerships with store, law enforcement, and local network groups.
• Monitor customer and associate activities in the store and take appropriate action to prevent theft and recover merchandise through customer service in compliance with Company Guidelines.
• Conduct surveillance of external theft using CCTV surveillance equipment.
• Assist in internal theft investigations in compliance with Company Guidelines.
• Accurately complete and maintain all external and internal theft investigation case records according to Kohl’s standards.
• Act as a representative on behalf of Kohl’s on legal proceedings as needed.
• Inform Supervisors and Store Management of shortage control opportunities.
• Monitor store alarm system and EAS system.
• Support Loss Prevention awareness in the store.
• Additional tasks may be assigned

Skills

Customer service

Independent work

Decision making

Detail oriented

Confidentiality

Job description

Required Afternoon and Evening Availability

About The Role

As Loss Prevention Officer, you will improve company profitability by executing company programs around external theft deterrence and internal investigations to drive shortage reduction. You will influence associates to increase awareness of external theft and internal investigations.

What You’ll Do

• Create partnerships with store, law enforcement, and local network groups
• Monitor customer and associate activities in the store and take appropriate action to prevent theft and recover merchandise through customer service in compliance with Company Guidelines
• Conducts surveillance of external theft using CCTV surveillance equipment
• Assist in internal theft investigations in compliance with Company Guidelines
• Accurately complete and maintain all external and internal theft investigation case records according to Kohl’s standards
• Act as a representative on behalf of Kohl’s on legal proceedings as needed
• Inform Supervisors and Store Management of shortage control opportunities
• Monitor store alarm system and EAS system
• Support Loss Prevention awareness in the storeAdditional tasks may be assigned

What Skills You Have

• Ability to work independently with initiative
• Strong customer service skills
• Ability to make quick decisions in the company’s best interest
• Uphold confidential information and investigations
• Detail-oriented

Preferred

• Prior experience or education in Loss Prevention, security or law enforcement
• Knowledge of surveillance and apprehension techniques
• Knowledge of or ability to learn Google applications and various other computer programs

Pay Starts At: $14.45