Full-Time Loss Prevention Officer

Kohl's Illinois, Inc.; Victorville (CA); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

PTO & Parental Leave

Medical, Dental, Vision

401k & FSAs

Life Insurance

Adoption assistance

Job summary

Kohl's Illinois, Inc. is seeking a Loss Prevention Officer to help deter external theft and conduct internal investigations. You will partner with store teams, law enforcement, and community networks to protect merchandise and reduce shortages.

The role emphasizes quick decision making, strong customer service, and the ability to handle confidential information with integrity. On-site work with comprehensive benefits is provided.

Qualifications

• Ability to work independently with initiative.
• Strong customer service skills.
• Ability to make quick decisions in the company’s best interest.
• Uphold confidential information and investigations.
• Detail-oriented.

Responsibilities

• Create partnerships with store, law enforcement, and local network groups.
• Monitor activities to prevent theft and recover merchandise in compliance with guidelines.
• Conduct surveillance of external theft using CCTV surveillance equipment.
• Assist in internal theft investigations per guidelines.
• Maintain case records of external and internal theft investigations.
• Represent Kohl’s in legal proceedings as needed.
• Inform Supervisors and Store Management of shortage control opportunities.
• Monitor store alarm system and EAS system.
• Support Loss Prevention awareness in the store.
• Perform additional tasks as assigned.

Skills

Independent work

Customer service

Decision making

Confidential information handling

Detail oriented

Tools

Google applications

Job description

About the Role

As Loss Prevention Officer, you will improve company profitability by executing company programs around external theft deterrence and internal investigations to drive shortage reduction. You will influence associates to increase awareness of external theft and internal investigations.

What You’ll Do

• Create partnerships with store, law enforcement, and local network groups
• Monitor customer and associate activities in the store and take appropriate action to prevent theft and recover merchandise through customer service in compliance with Company Guidelines
• Conducts surveillance of external theft using CCTV surveillance equipment
• Assist in internal theft investigations in compliance with Company Guidelines
• Accurately complete and maintain all external and internal theft investigation case records according to Kohl’s standards
• Act as a representative on behalf of Kohl’s on legal proceedings as needed
• Inform Supervisors and Store Management of shortage control opportunities
• Monitor store alarm system and EAS system
• Support Loss Prevention awareness in the store
• Additional tasks may be assigned

What Skills You Have

Required

• Ability to work independently with initiative
• Strong customer service skills
• Ability to make quick decisions in the company’s best interest
• Uphold confidential information and investigations
• Detail-oriented

Preferred

• Prior experience or education in Loss Prevention, security or law enforcement
• Knowledge of surveillance and apprehension techniques
• Knowledge of or ability to learn Google applications and various other computer programs

Pay Range: $18.85 - $29.60

Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).