Full-Time Loss Prevention Officer

Kohl's; Timonium (MD); On-site; USD 23,000 - 36,000; Full time

Job summary

Kohl's is seeking a Loss Prevention Officer to help protect assets by implementing external theft deterrence programs and conducting internal investigations. You will work with store teams, law enforcement, and local networks to reduce shortages and safeguard merchandise.

Responsibilities include CCTV surveillance, supporting investigations, maintaining case records, and serving as a Kohl's representative in legal proceedings when needed. Excellent judgment and confidentiality are essential.

Qualifications

• Ability to work independently with initiative.
• Strong customer service skills.
• Ability to make quick decisions in the company’s best interest.
• Uphold confidential information and investigations.
• Detail-oriented and accurate in records.

Responsibilities

• Create partnerships with store, law enforcement, and local groups.
• Monitor activities to prevent theft and recover merchandise, per guidelines.
• Conduct surveillance of external theft using CCTV.
• Assist in internal theft investigations per guidelines.
• Complete and maintain all external and internal theft investigation case records per Kohl’s standards.
• Represent Kohl’s in legal proceedings as needed.
• Inform supervisors of shortage control opportunities.
• Monitor store alarms and EAS systems.
• Support loss prevention awareness in-store.
• Additional tasks may be assigned.

Skills

Independent work

Customer service

Decision making

Confidentiality

Detail-oriented

Education

Loss prevention experience

Law enforcement background

Tools

Surveillance techniques

Google apps / computer programs

Job description

About The Role

As Loss Prevention Officer, you will improve company profitability by executing company programs around external theft deterrence and internal investigations to drive shortage reduction. You will influence associates to increase awareness of external theft and internal investigations.

What You’ll Do

• Create partnerships with store, law enforcement, and local network groups
• Monitor customer and associate activities in the store and take appropriate action to prevent theft and recover merchandise through customer service in compliance with Company Guidelines
• Conducts surveillance of external theft using CCTV surveillance equipment
• Assist in internal theft investigations in compliance with Company Guidelines
• Accurately complete and maintain all external and internal theft investigation case records according to Kohl’s standards
• Act as a representative on behalf of Kohl’s on legal proceedings as needed
• Inform Supervisors and Store Management of shortage control opportunities
• Monitor store alarm system and EAS system
• Support Loss Prevention awareness in the store
• Additional tasks may be assigned

Required

What Skills You Have

• Ability to work independently with initiative
• Strong customer service skills
• Ability to make quick decisions in the company’s best interest
• Uphold confidential information and investigations
• Detail-oriented

Preferred

• Prior experience or education in Loss Prevention, security or law enforcement
• Knowledge of surveillance and apprehension techniques
• Knowledge of or ability to learn Google applications and various other computer programs

Pay Range: $16.65 - $26.15

Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).