Full-Time Leasing Consultant

University Partners; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

University Partners in Tucson, AZ, seeks an energetic Leasing Consultant to interface with prospective residents, process leases, and coordinate renewals. You will handle inquiries, schedule tours, and ensure compliance with Fair Housing standards in a competitive market.

The role involves daily marketing, leasing responsibilities, and coordination with the management team to meet occupancy goals, with a focus on exceptional resident service and accurate documentation.

Qualifications

• Experience in sales, leasing, marketing, and customer service.
• Ability to communicate the benefits of the apartment community to prospective students, their parents, and University personnel.
• Excellent customer service, sales, and negotiation skills.
• Good communication and listening skills.
• Able to read and understand lease documents.
• Able to be an effective team player and interact well with others.
• Organized and detail oriented.
• Able to work weekends or overtime as job requires.

Responsibilities

• Provide excellent service to residents, prospects, and visitors to the community.
• Effectively lease apartments in accordance with occupancy goals.
• Follow Fair Housing Standards in all dealings with prospects and residents.
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
• Conduct the application review for each lease including credit and income verifications and background checks.
• Complete lease paperwork and files for each resident including the lease, all addendums and signatures.
• Ensure the condition of leased apartments prior to move-in, including a final inspection.
• Follow up with residents during lease terms and manage lease renewals.
• Complete all tasks necessary to operate the leasing office.

Skills

Sales experience

Leasing

Marketing

Customer service

Negotiation

Communication

Time management

Team player

Education

Bachelor’s degree preferred

High School diploma or GED

Tools

Entrata

Microsoft Word

Excel

Job description

JOB PURPOSE

Each LeasingConsultanthas primary marketing responsibility as it pertains to interfacingwith prospective residentsatthe community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, LeasingConsultantsare the community’s most important personnel as they candeterminehow well a community does ina very competitivemarketplace. Specific training forLeasingConsultantscenters on Fair Housing, closing techniques, and overcoming objections.

PRIMARY DUTIES & RESPONSIBILITIES

Will always include those specifically assigned by the immediate supervisor.

• Provideexcellent service to all residents, prospects,and visitors to the community.

• Effectively lease apartmentsin accordance withoccupancy goals.

• Follow Fair Housing Standards in all dealings with prospects and residents.

• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.

• Conduct the application review for each lease including credit and income verifications and background checks.

• Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.

• Ensure the condition of leased apartments prior to move-in, including a final inspection.

• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.

• Complete all tasks necessary to successfullyoperate the leasing office.

Specific Responsibilities

Daily/Weekly

• Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trashwhile carryinga trash bag and sparkle kit.

• Answer all phone calls, emails, and voicemails that come in throughout the day.

• Signage Inspection: Inspect bootlegs, banners, balloons,and brochures.

• Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.

• Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.

• Leasing:Greet prospects and showapartmentsandcoordinate the leasing process. Review applications from applicants andprovideinformation to Assistant Community Manager for verification.

• Leads:MaintainGuest Cards andmaintainleasing notebook. Follow-up on all traffic with a Thank Youemailthe same day as their visit and a phone call within 24 hours of their visit.Review allLeadson a weekly basis and ensure that they are complete with notes on follow-up communication.

• Applications: Enter prospect information intoEntrataas directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.

• Lease Files: OnceLeasefile is complete and all signatures have been provided, ensure that a completed lease file isforwardedtoAssistantCommunity Manager for review and approval. Once approved, send a copy toresidentand file lease properly.

• Work Orders: In conjunction withMaintenance Team, enter work orders intoEntrata.Providea follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.

• Renewals:complete renewal efforttasksas necessary.

Monthly/On-Going

• Leads:ArchiveinactiveLeads.Ensure Leads and Applicants in Entrata are up to date.

• Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.

• Audit: Complete audits of lease files andEntratadata as instructed by the Assistant Manager and Community Manager.

• Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.

TURN

• Roommate Matching: AssistAssistant Community Manager with roommate matching processes and communication.

• Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during theTurnprocess.

• Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:

• Enter gate codes, distribute parking decals.

• Obtain utility hook-up verification from resident (or no mail key).

• Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).

• Confirm Resident Contact Information & Demographics inEntrata

QUALIFICATIONS

• Professional and enthusiastic demeanor resulting from sales, leasing, marketing,andcustomer service experience.

• Able todemonstratea positive attitude and toenthusiastically and effectively communicate the benefits of the apartment communityto prospective students, their parents, and University personnel.

• Excellent customer service, sales,and negotiation skills.

• Good communicationand listening skills.

• Able to speak effectively before groups of customers or employees oforganization.

• Able to read and understand lease documents.

• Able to be an effective team player and interact well with others.

• Organized anddetail oriented.

• Patient, even-tempered and works well under pressure.

• Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.

• Able towriteroutine reports and correspondence.

• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.

• Able to apply common sense understanding to carry out instructionsfurnishedin written, oral, or diagram form.

• Effective time management skills.

• Able tomaintainconfidentiality.

• Able to follow directions from a supervisor.

• Able to understand and follow posted work rules and procedures.

• Able to accept constructive criticism.

• Able to work weekends or overtime as job requires.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE

• Knowledgeable in Microsoft Word and Excel.

• Knowledge inEntratapreferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• None